Menu Specialist

Job Description

Job Description

Masconomet Rehabilitation and Healthcare Center is seeking an enthusiastic individual who strives for customer satisfaction to join our team in the role of Menu Specialist/Concierge!

POSITION SUMMARY : Responsible for attending to the dietary needs and menu preferences of patients/residents in accordance with established regulations as well as company policies and procedures.

POSITION OVERVIEW

·         Serves as liaison between nursing and kitchen

·         Observes infection control procedures related to Culinary and Nutritional Services Department

·         Reviews new admissions and meets with them promptly to review meal preferences while aligning preferences with dietary requirements

·         Interviews residents/patients on an ongoing basis to determine specific needs and preferences

·         Processes diet slips and changes for electronic medical record and MealTracker

·         Processes Production Sheets by Group indicating any special requests or diet changes

·         Assists diet aides as needed

·         Receives last minute requests or diet changes from nursing units and submits to kitchen for processing

·         Serve Safe Certification strongly preferred

·         Minimum one-year experience in a concierge-type setting (e.g., hostess, administrative, dietary).

·         Ability to read, write and comprehend English; ability to follow oral and written instructions.

·         Strong written, verbal, analytical and interpersonal skills.

·         Highly focused on customer satisfaction with the ability to diffuse tense situations.

·         Ability to work hours punctually and at times flexibly, as needed based on the requirements of the position assignment and/or needs of the organization as expressed by Administrator and/or Food Service Director

·         Weekend availability may be required.

·         Experience in Skilled Nursing Facility strongly preferred