Player Service Representative
Peppermill Reno
The Player Service Representative provides efficient and friendly service by promoting club membership and facilitating all club/promotional transactions.
Duties:
* Clearly communicate current details on offers, events, promotions, benefits, and property amenities.
* Explain to guests the player tracking systems, comping guidelines, player benefits and usage.
* Complete all transactions related to Player's Club, Marketing, Promotions and Special Events efficiently and in a timely manner.
* Enter accurate information of newly enrolled accounts and updating existing accounts as needed.
* Assist with database marketing efforts to include data entry and data collection.
* Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program adhering to company policy.
Qualifications:
* Must be at least 21 years of age.
* Must be able to maintain a valid license with the Gaming Control Board.
* Alcohol Awareness card required.
* Two or more years of customer service experience required.
* Understand the importance of confidentiality.
* Must have excellent written and verbal communication skills.
Vacancy posted 2 days ago
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