Parts Counter Customer Service Representative

Job Description

Job Description

In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend – a true innovator in the heavy equipment industry. Recognized today as Ohio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region.

Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best—the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.

We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.

Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:

• Health dental and vision insurance
• 401K
• Vacation and PTO
• STD, Life, and Disability Insurance
• Paid Holidays
• Tailored Training
• Tuition Assistance/Reimbursement
• Succession Pathway

Responsibilities and Duties

• Provide excellent customer service while maximizing the dealership’s parts sales.
• Receive incoming shipment, confirm accuracy and quality of products
• Process incoming shipments (stock, special order, etc.) and store appropriately
• Pull customer orders, transfers, returns, etc. and pack accordingly for shipment methods.
• Locate needed parts quickly and efficiently.
• Look for and suggest additional parts sales to customers.
• Clearly communicate parts pricing and expected arrival dates.
• Inform customers immediately when expected parts arrival dates have changed or delays are expected
• Communicate all problems, shortages, or delays to the branch parts manager and or general parts manager and customers as soon as possible.
• Maintain the parts showroom in a clean, properly stocked, and orderly manner. Update posters and flyers as needed.
• Follow all company and branch policies concerning invoicing, stocking, and credits.
• Report and maintain list of “lost sale” information.
• Be sure that all parts core returns are properly checked and received.
• Must be able to follow directions from supervisor.
• Must be able to interact efficiently and have a high level of cooperation with co-workers.
• Follow company guidelines when establishing parts selling prices.
• Ensure that all freight, restocking and or miscellaneous charges are properly charged as per company policy.
• Review all requests for “Emergency Orders” with parts manager prior to placing orders.
• Perform parts cycle counts and other inventory control.
• Participate and utilize all parts training when available.
• Maintain current knowledge of products represented by the dealership.
• Actively participate in sales improvement training

Qualifications

• High School diploma or equivalent.
• Valid driver’s license and a safe driving record.
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
• Understanding of PC hardware/Software (Windows, MS Word, MS Excel, MS Outlook, MS PowerPoint) including all manufacturers web portals.
• Understanding of Manufacturers products (specifications, applications, operations, and structures).
• Understanding of Manufacturers Parts Policy and Procedure Manuals.
• Detail oriented, organized, and responsible.
• Ability to successfully pass a Drug Test and Background Check.

Physical Requirements

• Required to sit for long periods and manage stress in a fast-paced environment.
• Required to use computers and office machines.
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, climb stairs and ladders, lift 75 pounds regularly and repeatedly and use hands.
• Must have the ability to enter, exit and inspect construction equipment.