Customer Service

Customer Service

Pasadena, Texas, United States

$ 18.00 - None (US Dollar)

Job Order: Customer Service Representative

FLSA Status: Non-Exempt

Department: Sales

Reports to: Sales Manager

Schedule: Monday-Friday, 8:00 AM 5:00 PM

Position Summary

Interact with customers via phone and email to provide and process information in response to inquiries, concerns, and requests about products and services. Responsible for entering quotes, processing orders, and assisting customers with order status.

Role Qualifications

• Highly organized and detail-oriented, with strong follow-through on tasks and requests
• Demonstrated ability to process customer requests quickly and accurately
• Eagerness to learn, take direction, and continuously develop new skills
• Proven ability to deliver exceptional customer service through both email and phone communication
• Skilled at managing multiple priorities in a dynamic, fast-paced environment
• Excellent communication skills, with the ability to listen actively and convey information clearly
• Strong interpersonal skills and a collaborative attitude toward team success
• Reliable, punctual, and committed to a strong work ethic and consistent attendance

Primary Responsibilities

• Interface with customers regarding expedited and regular orders via phone or email
• Respond promptly to all customer inquiries, including quotes, order status, and internal questions
• Maintain records of customer interactions and follow up as needed
• Coordinate with Production and Shipping on behalf of customers regarding order changes
• Process orders, issue quotes, and manage flagged emails in the sales inbox
• Evaluate customer requirements to ensure order accuracy
• Perform other duties as assigned

Essential Skills and Experience

• High school diploma or equivalent required; college degree preferred
• 12 years of customer service experience preferred
• Excellent verbal and written communication skills
• Strong typing and data entry skills (up to 75% of the role)
• Experience with MRP and CRM systems preferred
• Well-organized with effective time management skills
• Fast, accurate, and detail-oriented
• Professional demeanor in all customer and team interactions
• Adaptable and able to perform under pressure

Physical Demands / Work Environment

Physical Demands:

• Prolonged periods of sitting
• Frequent use of phone and office equipment (computers, printers, copiers, fax machines)
• Clear verbal communication required to convey information effectively

Work Environment:

• Moderate noise level typical of an office setting

General Sign-Off

The employee is expected to adhere to all company policies and act as a role model in compliance with those policies.

Acknowledgment: I have read and understand the job description and expectations outlined above.