Site Security Manager

Job Description The Site Security Manager (SSM) serves as the day‑to‑day manager of a site security team that includes administrative officers, responders, and other security personnel at a client’s datacenter. The SSM is responsible for building a cohesive and high‑performing team, partnering with the local branch to recruit and hire, overseeing onboarding, training, and development, coaching staff, and conducting disciplinary actions in accordance with company policy. The SSM must work alongside other campus site managers to ensure a safe and secure environment. Additional duties include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance. The manager also reviews site health and key performance indicators, conducts recalling audits, maintains and troubleshoots on‑site security technology, assists with equipment inspections, and provides primary contact between the datacenter management and security personnel when the Campus Security Manager (CSM) is unavailable. Essential Functions The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. All assigned duties or tasks are deemed part of the essential functions, unless such duties or tasks are unrelated to the functions listed. Employees are held accountable for successful job performance. Job performance standards may be documented separately. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service. Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary. Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start‑ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel. Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary. Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs. Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues. Performs tasks and duties of a similar nature and scope as required for assigned office. Minimum Hiring Standards Must be at least 18 years of age. Must have a reliable means of communication (pager or phone). Must have a reliable means of transportation (public or private). Must have the legal right to work in the United States. Must have the ability to speak, read, and write English. Must have a High School Diploma or GED. Must be willing to participate in the Company’s pre‑employment screening process, including drug screen and background investigation. Education & Experience Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Competencies Understanding of security operations. Knowledge of supervisory practices. Planning, organizing and leadership skills. Oral and written communication skills. Strong customer service and service‑delivery orientation. Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. Ability to take initiative and achieve results. Working Conditions The role requires the physical and mental capacity to perform all essential functions. Key demands include: Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. Meeting company standards for background and reference checks, controlled substance testing, and behavioral selection survey. Handling multiple tasks concurrently. Handling sensitive and confidential information. Using a vehicle in the performance of duties. Regular speaking and hearing. Occasional walking, reaching, stooping, kneeling, crouching and crawling. Frequent lifting up to 10 pounds and occasionally up to 25 pounds. Close vision, distance vision, and ability to adjust focus. Responding on an on‑call basis to emergencies and incidents at all hours. EEO/M/F/Vet/Disabilities EEO/M/F/Vet/Disabilities About Us Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values—Integrity, Vigilance and Helpfulness—are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits Include Retirement plan Employer‑provided medical and dental coverage Company‑paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. About The Team Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values Integrity Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary to be aware of potential risks or incidents that may occur on our customers’ premises. Helpfulness As part of an ongoing effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job. #J-18808-Ljbffr