Import Billing Analyst

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 15,000 trained professionals 250+ locations worldwide Globally unified systems Job Description Scope of Position Ensure timely and accurate invoicing of all import (air and ocean) shipments, while providing exceptional customer service within the Import Accounting Department. Major Duties and Responsibilities

CUSTOMER SERVICE

100% Customer Satisfaction, 100% of the time Respond to phone messages within 2 hours and e-mails by end of the day Good oral and written communication Attention to detail is key Escalate to your supervisor and/or manager if needed Communicate any delay to your customer immediately Learn how to read your customers next move – how do we become more proactive vs reactive? Ensure all customers standard operating procedures are followed and updated in the Customer SOP

OPERATIONS SUPPORT

Invoice all Import accounts within assigned KPIs per their tariff or spot quotes Monitor clients credit limits to ensure approvals are received prior to billing or delivering shipments. Posting all settlements with our overseas offices. Manage free domicile billings. Ensure rate schedules are updated with assigned charges that should be billed on each invoice. Manage payables of our service providers to ensure all additional accessorial charges are billed timely. Understand department process flow, constantly looking for areas of improved efficiency. Batch invoices to send out to customers daily.

SELF-DEVELOPMENT

Meet company standards of 52 hours of training per year per employee

CULTURE & POLICIES

Maintain a neat, clean, organized, and professional work area - both at your desk and in your department as a whole. Exemplify Expeditors Culture – Everyday Follow company policies and procedures without exception Arrive to work on time every day Qualifications Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Strong attention to detail. Additional Information Expeditors offers excellent benefits Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and Vision Life and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only) Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Expeditors International