East Austin Server

JOB SUMMARY:Restaurant Servers are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to our Guests’ needs, making them feel welcome, comfortable, important and relaxed.ESSENTIAL DUTIES AND RESPONSIBILITIES:Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensilsAttend to customers upon entranceTake/serve orders and answer questions or make recommendations for other productsCollaborate with other restaurant servers and kitchen/bar staffDeal with complaints or problems with a positive attitudePromote dedication from customersProtect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policiesHelp patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questionsStay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requestsKeep kitchen staff informed by noting timing of meal progressionServe orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service barsRespond to additional patron requirements by inquiring of needs; observing dining processMaintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needsProperly open and pour wine at the tablesideConclude dining experience by acknowledging choice of restaurant; inviting patrons to returnObtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patronsContribute to team effort by accomplishing related results as neededProvide welcoming phone greeting and following Guest ordering proceduresConvey menu information over the phone to Guests and give accurate estimate of delivery timePerform basic cleaning tasks as needed or directed by supervisorFill in for absent staff as neededAssist with special events as neededAdhere to grooming and appearance standards consistentlyPromptly address customer service issues and refer customers to management when necessaryKNOWLEDGE, SKILLS & ABILITIESMust be able to convey information and ideas clearlyMust be able to evaluate and choose alternate courses of action quickly and accuratelyMust be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessaryMust have the ability to gather information from all sources available and know how to use this information to best resolve a problem or needMust be effective in listening to and understanding the concerns and issues raised by other employees or customersMust be able to prioritize work as neededMust communicate effectively with all levels of managementMaintain high standards of personal appearance and groomingMaintain regular attendanceAbility to establish and maintain effective working relationships with employees, customers and patronsMust be flexible to provide assistance to management team in a 24/7 operating environmentMust have reliable transportationQUALIFICATIONS:Minimum of high school diploma / equivalencyMust possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent EnglishBasic Math SkillsMust have Food Handlers and TABC CertificationsHands on experience in cashier dutiesPrevious serving experience requiredExcellent oral communication skills requiredPositive interpersonal skills requiredExtensive knowledge of wine, spirits, beer and other beveragesMust have experience in resolving guest complaints and issues to ensure 100% guest satisfactionPHYSICAL REQUIREMENTS:Working extended hours may be required as neededRegularly required to stand, walk, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawlWork standing on feet for extended periods of time, approximately 8+ hours per dayOccasionally lifting, pulling or pushing up to 50 lbs #J-18808-Ljbffr