Front Desk Clerk - Full time

Job Description

Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success.

At Hilton Grand Vacations, our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future!

We are looking for a Front Desk Clerk at Cancun Resort Las Vegas. In this role, you will ensure every interaction with an owner or guest is a positive and memorable experience from arriving on the property until departing.
Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Main Responsibilities

• Check-in and out Owners and Guest
• Respond to guests' requests.
• Assists guests with reservations or changes.
• Generates invoices and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Work as a team with co-workers to complete checklists and daily duties.
• Prepares and consistently restocks the front desk with supplies.
• Other duties as requested by your leader.

Key Skills and experience:

• Prior customer service experience.
• A professional demeanor.
• Proficient in the English language, both verbally and in writing.
• Ability to multi-task responsibilities and prioritize.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.

Preferred, but not required:

• Previous Front Desk Clerk experience.
• Processing Credit/Debit card transactions
• 1 year Hotel and/ or Resort experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Main Responsibilities

• Check-in and out Owners and Guest
• Respond to guests' requests.
• Assists guests with reservations or changes.
• Generates invoices and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Work as a team with co-workers to complete checklists and daily duties.
• Prepares and consistently restocks the front desk with supplies.
• Other duties as requested by your leader.

Qualifications

Key Skills and experience:

• Prior customer service experience.
• A professional demeanor.
• Proficient in the English language, both verbally and in writing.
• Ability to multi-task responsibilities and prioritize.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.

Preferred, but not required:

• Previous Front Desk Clerk experience.
• Processing Credit/Debit card transactions
• 1 year Hotel and/ or Resort experience

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

About the Team

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you'll be making people's day every day. Whether you're creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one-your role on our resort operations Team will be essential in making lifetime memories for our guests.