Front Office Coordinator

Job Description

Job Description

Visitor Experience & Trade Compliance Coordinator

(Front Office)

Intervala, LLC is seeking a Visitor Experience & Trade Compliance Coordinator to serve as the first point of contact for visitors, customers, and vendors while supporting key administrative and trade compliance activities.

Location: Mt. Pleasant, PA
Job Type: Full-Time - Onsite

This position offers a unique opportunity to combine customer service, office administration, executive support, and trade compliance in a fast-paced manufacturing environment. You will play an important role in creating a professional visitor experience while helping ensure company procedures related to export compliance and visitor management are followed.

What You'll Do

Visitor Experience & Front Office

• Greet and assist visitors, customers, and vendors in a professional and welcoming manner.
• Coordinate daily front desk operations and ensure visitor procedures are followed in accordance with the company's Export Management Compliance Program (EMCP).
• Maintain accurate visitor logs and records in accordance with EMCP requirements.
• Conduct identification verification and required checks against applicable Export-Controlled Excluded Parties lists.
• Track, maintain, and manage visitor and customer smock inventory.
• Support compliance training for visitors and staff as needed.
• Serve as a resource for compliance-related questions and direct inquiries to the appropriate Trade Compliance personnel.

Trade Compliance & Administrative Support

• Provide administrative support to the Contracts and Compliance Manager, including assistance with the U.S. Person verification process.
• Assist the Trade Compliance Officer with administrative and compliance-related activities.
• Maintain organized electronic and paper filing systems.
• Handle confidential and sensitive information with professionalism and discretion.
• Develop, maintain, and improve administrative processes and systems to increase efficiency and accuracy.

Office & Executive Support

• Coordinate and assist with ordering internal lunches.
• Order office supplies and business cards as needed.
• Manage the company's Lands' End merchandise program.
• Support executive leadership with scheduling, travel coordination, meeting preparation, and other administrative needs as requested.
• Exercise sound judgment and independent decision-making when handling daily responsibilities.
• Perform additional duties as assigned.
• Follow all company policies and general requirements for team members.

What We're Looking For

Required Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of relevant visitor/customer-facing and administrative experience .
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Professional and welcoming demeanor.
• Ability to maintain confidentiality and exercise discretion.
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
• Strong problem-solving and decision-making skills.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint .
• Strong planning and resource management abilities.
• Strong analytical and computational skills, including the ability to interpret reports and analyze data.
• Ability to work effectively both independently and as part of a team.

Why Join Intervala?

At Intervala, you'll be part of a team supporting complex manufacturing programs serving customers across industries including industrial, medical, transportation, and defense . This role provides exposure to multiple areas of the business and the opportunity to develop valuable experience in customer service, administration, executive support, and trade compliance .

If you're someone who takes pride in being organized, professional, dependable, and detail-oriented, we'd like to hear from you!

We offer:

• Competitive pay and great benefits— including medical, dental, vision, 401(k), and paid time off
• A supportive, team-focused culture where your ideas matter
• Meaningful work that impacts industries making a difference in the world

Intervala utilizes and/or develops certain technologies which are subject to the U.S. Export Administration Regulations (EAR) or the U.S. International Traffic in Arms Regulations (ITAR).  

Intervala is required to verify the status of all employees to determine whether each employee is a U.S. Person or a Foreign Person for the purposes of determining if an export authorization is required to approve an employee’s access to export-controlled items, not as a condition for hire.  

Equal Opportunity Employer
Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.