Teller

Teller Position

Consistently deliver legendary service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment. Accurately and efficiently process and record transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, and conducting money transfers. Understand and comply with loss control measures by maintaining cash drawer within prescribed limits. Verify and balance cash drawer daily. Assist in identifying cash offages. Engage with customers by exploring their needs and offering bank products and/or services that are in the best interest of the customer. Recognize and identify cross-selling opportunities and refer customers to the appropriate business unit for additional products and services. Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts. Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery. Actively contribute to meeting branch business goals, as well as individual sales and customer service goals, by attending sales training and meetings and incorporating sales program initiatives. Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations. May be assigned vault balancing responsibilities. Assist others in the department or facility as needed and/or directed. Other miscellaneous duties as assigned.

Education and/or Experience: High school diploma or equivalent. Previous teller or cash handling experience preferred. Previous customer service experience preferred. Previous sales experience preferred. Knowledge of bank accounts and services, policies and procedures, and regulations preferred. Experience with banking software preferred.

Computer and Equipment Skills: Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voicemail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, remote capture machine, and security devices. Knowledge of spreadsheet and word processing software preferred.

Communication Skills: Ability to read, write, and speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Strong sales, interpersonal, and communication skills.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to accurately and efficiently count, receive, and disburse cash.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.