Access Services Specialist

Georgetown University Library Resource Sharing Unit PositionGeorgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.This position provides support in the Resource Sharing Unit of Access Services by searching/acquiring/processing materials through Interlibrary Loan (ILL) and Consortia Loan Service (CLS); pulling and shelving library material requested through ILL and CLS; and managing the activities and work of student employees during regularly scheduled shifts at Service Desks in Georgetown libraries. This position will support the other Units within Access Service. Assignments will vary to address cyclical, priority needs of the department. The work schedule is 11:30 am to 8 pm Monday through Friday. Schedules may change according to the needs of the department, including weekends, evenings, and holidays.The position reports directly to the Resource Sharing Services Supervisor, who reports directly to the Access Services Department Head, along with 7.0 FTE positions. This position plays a key role in the success of the department by providing support for Resource Sharing, Print Collections, and Reserve Units. The employee must be proficient in the procedures of these services, as well as having a thorough knowledge of the library's policies and services, and the ability to effectively communicate them to the library users.Requirements and QualificationsHigh School Diploma1 year related experienceFamiliarity with the role of academic libraries meeting the information needs of students, faculty, and staffExcellent oral and written communication skillsStrong public service orientationComputer literate, including ability to learn new software programs and technologiesFamiliarity with Windows Operating System and Microsoft Office applications, especially Word and ExcelFamiliarity with Google Apps, especially Gmail, calendar, and DriveAbility to lift up to 40 lbs. and push carts weighing over 100 lbs.Commitment to fostering an equitable and inclusive workplace, and ability to work effectively with a diverse faculty, students and staffPreferred QualificationsBachelors DegreeExperience with ILLiad, RapidILL, and OCLC WorldShare ILLCompetence with Ex Libris ILSExperience with bibliographic databases, spreadsheets, and cloud storage.Knowledge of high quality scanners, Internet resources, and tools.Familiarity with reformatting technologies (Adobe Capture, Adobe Acrobat).Ability to adjust to periods of increased workflow and varying responsibilitiesAbility to work both independently and as part of a team in a complex, changing environmentAbility to be diplomatic and negotiate disputes with stakeholdersThis position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website.The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:$18.40 - $27.33Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.