Program Coordinator, Outreach and Recruitment

Under the general supervision of the Director of Outreach & Recruitment, the Program Coordinator oversees the daily operations of the college’s Info Center/front desk and serves as one of the first points of contact for prospective students, families, and community members. The position plays a key role in managing front desk activities, maintaining a welcoming and informative environment, and ensuring timely and accurate responses to inquiries. This position requires strong organizational skills, a customer‑service mindset, and the ability to manage multiple priorities in a fast‑paced, student‑centered environment. It is a full‑time, classified position eligible for overtime and may require occasional evening or weekend hours for outreach events. Standard hours are 8:00 AM – 4:00 PM, with a summer work schedule of four 10‑hour days, Monday through Thursday. Info Center Operations & Front Desk Oversee day‑to‑day operations of the Info Center/front desk, ensuring consistent and high‑quality service to all visitors. Serve as the primary in‑person point of contact at the Info Center for inquiries related to admissions, college programs, and campus resources. Maintain a clean, welcoming, and organized front desk area with current materials, signage, and referral guides. Ensure the Info Center is properly staffed by scheduling student workers with support of the director and providing onboarding and training support. Stay current on Highline College programs and services to provide accurate referrals for prospective and current students. Support improvement and growth of the Info Center. Calendar, Communication & Event Scheduling Manage the Outreach & Recruitment team’s shared calendars, including staff availability, meetings, and outreach events. Monitor and update Outreach and Recruitment Event tracking sheets. Manage Outreach & Recruitment email and requests for outreach & recruitment services. Respond to requests from K‑12 and community partners for campus visits, classroom presentations, and off‑campus events. Serve as the main scheduling contact for external and internal stakeholders and coordinate logistics, staffing assignments, and required materials. Work closely with the Director to ensure events and team meetings are well scheduled, do not overlap, and maximize the team’s time. Administrative Coordination Maintain accurate records of outreach requests, event participation, and contacts using internal tracking systems or CRM tools. Prepare, update, and distribute Info Center materials, FAQs, and referral resources to ensure accuracy and consistency. Collaborate with the Outreach & Recruitment team to support the delivery and continuous improvement of outreach services. Support feedback collection and process improvement initiatives to enhance Info Center effectiveness. Monitor supply needs and manage purchasing for outreach and Info Center (swag and supplies) operations in alignment with college purchasing policies. Maintain accurate records of expenses and support budget tracking. Use and reconcile a department purchase card and work with vendors and the business office to ensure timely ordering and delivery of materials. Abilities Communicate effectively (verbal and written), with a customer service focus. Routinely lift, carry, and move recruitment and event materials weighing up to 50 pounds when visiting locations. Use Microsoft Outlook, graphics, statistical spreadsheet and/or database software. Demonstrate ability to manage calendars, schedule events, and handle logistics. Comfort with shared calendars and task management systems. Work some weekends. Minimum Qualifications High School completion or equivalent. One year of customer service experience. Desired Qualifications One year of administrative experience. Experience working in education. Salary Salary range reflects the starting step of Range 40 (Step C) and ending step (Step M) for this classified position. Based on placement of Step C, it will take five years to reach Step L on the salary schedule, and eleven years to reach Step M. This does not reflect any contractual changes, legislative mandated salary increases or Cost of Living Increases (COLA) that may be approved in the future. Equal Opportunity Employment Statement Highline College is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identities. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legally protected status. Reasonable Accommodations The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at View phone number on click.appcast.io. #J-18808-Ljbffr Highline Community College