Guest Experience Coordinator - 4 Day Work Week

$44k - $56k

Richmond Ford West

Glen Allen, VA

Guest Experience Coordinator

Richmond Ford Auto Group

Richmond, VA

Why work at Richmond Ford:

Current Schedule is 4/10 work week.
We are Closed on Sundays
Top performing automotive Customer Advocate Group in the entire nation
Awarded "Dealer of The Year" by Time Magazine
Voted "Best Place to Work" by the Richmond Times Dispatch based on employee feedback two years in a row
Family-owned organization that promotes within. For example, 18 out of the current 26 managers have moved up from their starting position.
On-site training that includes phone skills and product knowledge
401k program with company matching
Annual employee outings to include family members
During the peak of Covid, not a single employee was let go. Not to mention, the owner helped the employees get through those hard times as much as possible.
Discounts on vehicles, parts, and service
Strong support from Management and the Sales Force
Richmond Ford is a sponsor for the Children's Hospital of Richmond, Walk to End Alzheimer's, Susan G. Komen, and MADD
Current Manager started in this department

Who we are looking for:

Great Customer Service Skills
Highly motivated individual
Outgoing and eager to learn
Looking to add someone immediately but willing to wait for the right candidate
Detail-oriented, independently driven addition to our team that handles over 1,000 customers per month
We assist customers that reach out to us. This is not a cold-calling situation.
Customer advocate
Meet Your Hiring Manager: Hiring Manager's Linked-In Profile

Compensation: ($44,000-$56,000 annually)

Our newest team members are on track to make about $44,000 for their first year. Whereas, the team members that are more established, are on track to make closer to 52,000 a year, with the possibility of making closer to $56,000 per year.

$14/hour
Commission ($21 per shown appointment, $11 per sold appointment)
Bonus Structures each month based on number of set appointments, show percentage, and number of confirmed appointments.
Annual commission raise based on an average show percentage of 75% or greater.
Career growth. At least 6 people have started in this department and have since been promoted to higher positions.

What does a normal day look like?

Weekday Shifts Morning: 8:00 am - 6:00 pm, Mid: 9:00 am - 7:00 pm, Afternoon: 10:00 am - 8:00 pm
- Arrive at 8:00 am to answer overnight and morning inquiries with a text and email for all three locations
- At 9:00 am, call overnight and morning inquiries
- Throughout the day, you will receive inbound calls and inquiries that will need to be contacted
- After overnight and morning inquiries have been called, texted, and emailed, daily follow-up starts
- You will go through your previous customers who have yet to set an appointment to understand their wants and needs
Every other Saturday (8:30 am - 6:00 pm)
Closed Sundays
Monthly Team Meetings with challenges that include prizes based on performance

Job Requirements/What makes our team successful?

Hospitality experience preferred (hotel, restaurant workers, recent graduates, we are looking for you!)
Committed to customer service and satisfaction
Enthusiastic work ethic
Team Player
Attention to detail and ability to multi-task
Professional in personal appearance and attitude
Excellent oral and written communication skills with the ability to read and comprehend instructions and information
Available for full-time employment including evenings and weekends
Authorized to work in the USA
Able to pass background checks, drug testing, and have a valid, clean Virginia driver's license

How you will make a difference at Richmond Ford:

Working in the GEC department at Richmond Ford is all about taking care of the customer. We are first and foremost, customer advocates. We do everything in our power to ensure the customer is taken care of throughout their entire experience.
Not only will you be able to help each customer, but you will build rapport and create long-lasting relationships.

Interview Process:

Application
Pre-Screen Survey
Phone Interview
In-person Interview
Personality Assessment
Background Check
Driving Record Assessment
Drug Screening

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply

Vacancy posted 1 day ago

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