Service Line Administrator, Cancer Services

Salary and Relocation

Salary Range: $178,000 - $270,000/year. This role offers in-state or out-of-state relocation assistance for candidates with one year of relevant experience who have not worked at St. Charles Health System in the last year.

Job Details

Job Title: Service Line Administrator – Cancer. Reports To Position: SVP, Specialty Service Lines. Department: Administration. Date Last Reviewed: January 2026.

Vision

Creating America’s healthiest community, together

Mission

In the spirit of love and compassion, better health, better care, better value

Values

Accountability, Caring and Teamwork

Department Summary

The Cancer Center at St. Charles Health System (SCHS) is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship, and other supportive care treatments. All of our staff support our patients in the various stages of their treatments.

Position Overview

The Service Line Administrator – Cancer provides strategic planning, business development, financial stewardship and market growth for the cancer service line in a collaborative dyad partnership with Physician Leader(s) to deliver high value cancer care. This includes strategic and capital planning, operational excellence, the assurance of clinical quality outcomes, patient safety, regulatory requirements and caregiver and patient engagement across the continuum of care. This position requires the ability to work in a matrixed organization and directly manages assigned teams within the service line. The Service Line Administrator – Cancer is responsible for operations of multiple Cancer Center sites in Bend and Redmond, rheumatology, outpatient infusion, radiation oncology, oncological therapies, research, various outreach activities, and physician practice management for medical and radiation oncology services. This position is responsible for ensuring an excellent patient experience through safe, quality care, seeking opportunities for revenue growth, managing expenses, complying with all regulatory requirements, and leading the transformation for continual improvement amongst all departments. The Service Line Administrator – Cancer collaborates with multiple stakeholders to convert strategic initiatives into operational excellence. In 2025, SCHS became the sole provider of all medical, radiation and oncological infusion for the region, placing a great deal of importance for this position to guide the regional strategy of services and ensure access to care.

Essential Functions and Duties

Leads the strategic, operational, fiscal and resource oversight inclusive of medical, radiation, infusion services, surgical and therapeutic services for a comprehensive and sustainable oncology service line and rheumatology medical and oncological services. Oversees the multidisciplinary care of cancer patients to advance and sustain a high quality, high performing, patient-centered, provider-engaged Cancer Service Line. Sets up committee structures and processes to ensure collaboration of stakeholders. In partnership with the physician dyad leaders, performs the visioning, development, and oversight of new or expanded Oncology services in both Bend and Remond. Develops strategies and services to optimize care delivery in both hospital-based and provider-based settings and identifies long‑term region‑wide opportunities to appropriately move care to the most suitable outpatient/clinic setting, ensuring care pathways are optimized. Collaborates with physicians, APPs, pharmacists, and caregiver leaders to sustain and improve key quality and patient safety metrics. Oversees cancer quality mechanisms including the abstraction, submission, evaluation, and dissemination of internal quality data and data submitted to registries. In collaboration with the service line physician leaders, achieves performance targets across People, Quality & Safety, Financial and Growth domains. Collaborates with key stakeholders to develop and implement a Strategic Plan, including opportunities for growth, new technologies, delivery system opportunities, operational improvements, recruiting and retention and a 5‑year capital plan. Serves as key senior leader on the development of the Redmond cancer center and its opening, optimization and ongoing evolution as a key site of care for cancer delivery. The continual evolution of cancer care in Redmond will include adding additional specialties, services and therapies to ultimately ensure a robust and full‑service oncological center to service the northern region. Engages with interdisciplinary teams, including providers, to achieve Value Analysis goals associated with cancer care. Builds a culture of collaboration within the service line and across the healthcare system functional and regional teams. Works with external parties and partners to collaborate on opportunities. Assists in physician recruitment and retention within the Cancer Service Line. Partners with physicians and leaders to align people on service line operational objectives and targets. Sustained and deliberate provider growth is anticipated to meet community demand. Responsible for service line activities related to the delivery of clinical care including cost management, quality assurance, engagement, and patient experience improvements. Optimizes physical environment, from the patients’ perspectives, at all sites of care. Systematically implements standards of practice that achieve or exceed benchmarks for patient access. Works with finance to assess the contributions of the Cancer Service Line. Drives improvements including length of stay reductions, access, outlier management, supply purchase and use, and appropriate staffing to ensure stewardship of resources. Provides strategic oversight for service line activities related to the delivery of clinical care, including cost management, quality assurance, engagement, and patient experience improvements. Influences the optimization of the physical environment, from the patients’ perspectives, at all sites of care. Systematically implements standards of practice that achieve or exceed benchmarks for patient access, demonstrating a performance‑oriented approach. Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. Supports and ensures program and process alignment with St. Charles’ Mission, Vision, and Values. Supports the principles of continuous improvement functioning as a champion of lean and Shingo practice. Pursues ROI‑driving process standardization and automation processes using this methodology. Role models, leads, and influences the organizational design and effectiveness of the “One St. Charles” operational model to promote interdisciplinary collaboration and shared accountability while continually improving the experience of patients, physicians, providers, and caregivers. Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high‑performance team that meets organizational and department goals. Removes barriers and enables teams to succeed in a highly dynamic and growing healthcare environment. Engages and implements effective team building, trust, development, creative problem‑solving and conflict resolution processes. Creates a caregiver experience that promotes engagement, encourages innovation, creativity, ownership, and pride to attract, motivate and retain caregivers and achieve business goals. Intentionally leads with a focus on advancing diversity, equity, including and belonging practices. Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals. Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. May perform additional duties of similar complexity within the organization, as required or assigned.

Education

• Required: Bachelor’s degree in nursing.
• Master’s degree in healthcare administration, business administration or related field.
• An equivalent combination of education and experience may be substituted for master’s degree.
• Preferred: Master of Science degree in nursing.
• Oncology Service Line Leadership experience.

Licensure / Certification / Registration

• Required: Current Oregon RN license.
• Valid Oregon driver’s license and ability to meet St. Charles Health System’s driving requirements.
• Preferred: Fellow of the American College of Medical Practice Executives (FACMPE) or Fellow American College of Healthcare Executives (FACHE).

Experience

• Required: Minimum eight (8) years’ nursing experience in cancer services to include a minimum of three (3) years progressive leadership experience.
• Preferred: Experience developing an integrated cancer delivery system in a competitive market or prior management experience in an integrated delivery system.

Personal Protective Equipment

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Physical Requirements

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step‑stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule and Work Hours

• Schedule Weekly Hours: 40
• Caregiver Type: Regular
• Shift: First Shift (United States of America)
• Is Exempt Position? Yes
• Job Family: DIRECTOR
• Scheduled Days of the Week: Monday-Friday
• Shift Start & End Time: 8:00am-5:00pm

About St. Charles Health System

St. Charles Health System is a private, nonprofit organization, dedicated to providing high‑quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence‑based health care services within a 32,000‑square‑mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.

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