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Customer Onboarding Specialist

Full-time

Tekmetric

What You’ll Do

Become a Tekmetric Product Expert

  • Provide detailed account walkthroughs and assist many new customers with implementation.
    • Clearly communicate account setup requirements and expectations with customers and key stakeholders
    • Educate customers on Tekmetric capabilities , and best practices to simplify adoption and align expectations.
    • Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership.
  • Ensure customers receive superior service.
  • Collaborate with the sales, customer success, operations, support and engineering teams.
  • Leverage feedback for continuous improvement to the onboarding process
  • Develop a deep understanding of customers' business and operational objectives.
  • Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric.
  • Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
  • Run and manage customer data migrations.

This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.

What You’ll Bring

  • 1-2 years’ experience in Customer Onboarding or a customer facing function.
  • Project Management Skills
  • Track record of proactively resolving escalated client service issues while sharing insights with the organization.
  • Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
  • Ability to improve team processes and direction.
  • Work closely with the Customer Success team to solve problems collaboratively.
  • Bachelor’s degree Preferred
Vacancy posted 28 days ago
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