Commercial Lines Assistant

Commercial Lines Assistant

Russell-Massey & Company is seeking a driven, client-focused Commercial Lines Assistant to maintain and grow profitable client relationships while servicing commercial insurance needs. This is an excellent opportunity for a motivated professional who thrives in a relationship-driven environment and wants stability in a growing industry.

Why Join Us?

• Competitive Pay
• Professional Development Opportunities
• Job Stability in a Growing Industry
• Great Work Hours: 8:30 AM 4:45 PM
• Supportive, team-oriented environment

Position Overview The Account Manager is responsible for identifying and developing commercial insurance opportunities with new and existing clients while delivering exceptional service and account support. This role requires strong industry knowledge, proactive communication, and a commitment to client retention and relationship growth.

• Identify, qualify, and develop commercial insurance opportunities with new and existing clients (in person, online, by phone, and through written communication).
• Build and maintain strong client and prospect relationships through consistent follow-up, timely and accurate quotations, and proactive account support.
• Anticipate, respond to, and follow up on all client service needs.
• Support clients through renewals and retention processes to maintain long-term relationships.
• Review client audits, verify accuracy, and facilitate corrections as needed.
• Maintain accounts receivable (A/R) and assist with billing inquiries.
• Collaborate with team members, mentor staff, provide expertise, and participate in meetings as needed.
• Maintain continuing education (CE) requirements and stay informed on industry trends, legislation, products, coverages, and technology to enhance performance.

Qualifications

• Prior experience in a customer service role (insurance experience preferred).
• Strong knowledge of insurance products, coverages, rating and underwriting procedures, and industry operations.
• Proven ability to secure and maintain an existing client base.
• People-oriented, customer-focused, and professionally assertive in developing new business and servicing accounts.
• Excellent organizational and time management skills with the ability to work independently.
• Strong decision-making ability and sound business judgment.
• Superior written and verbal communication skills.
• Comfortable working in a team environment.
• Strong technology and computer proficiency.

Ideal Candidate You are proactive, detail-oriented, and relationship-driven. You take ownership of your accounts, communicate clearly, and pride yourself on delivering exceptional service while contributing to a positive team culture.

Your Future as an Independent Insurance Agent Starts Here

If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with a Big I South Carolina member agency is a great career choice!

Big I South Carolina is the states oldest and largest trade association of property and casualty insurance agents. Our members are small business owners who represent more than one insurance company and sell all types of insurance. As a result, they can offer clients a wider, trusted choice of auto, home, business, life and health insurance products. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?