Customer Support Supervisor
Virtual Vocations Inc
Seeking a full-time remote Customer Support Supervisor, the ideal candidate will lead a dedicated team in managing customer inquiries and resolving issues while driving a world-class service experience. Key responsibilities: Lead a team responsible for responding to customer inquiries and resolving customer issues Establish and manage key performance indicators (KPIs) for the team, ensuring accountability for meeting department goals Partner across various departments to resolve escalated customer issues and enhance the customer experience Required qualifications: Bachelor's degree or equivalent work experience required 5+ years of customer service/contact center experience 1+ year of leadership experience in a customer support environment Proficient in computer and technical skills, including Google Drive and reporting tools Familiarity with Five9 or similar contact center software is preferred
Vacancy posted 4 days ago
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