Dispatch and office manager at 360 rodent control

Dispatch, Operations & Office Coordinator Location: Tarzana, CA Schedule: Full-Time | Monday–Friday, 9:00 AM – 5:00 PM About the Role We are seeking a highly organized and reliable Dispatch, Operations & Office Coordinator to manage daily scheduling, logistics, office operations, and customer follow-ups. This role is critical to ensuring seamless coordination between inspections, technicians, and clients—while maintaining an efficient and well-run office environment. The ideal candidate is detail-oriented, proactive, communicates clearly in English, and thrives in a fast-paced service-based business. Key Responsibilities Scheduling & Dispatch Schedule inspections for residential and commercial clients Coordinate daily routes and schedules for inspectors and technicians Confirm appointments via phone, text, and email Adjust schedules in real-time for cancellations, delays, or urgent requests Operations & Logistics Learn and manage inspection workflows and exclusion processes Ensure inspectors and technicians are fully prepared with job details Track inspection outcomes and next steps Coordinate installation/exclusion appointments after client approval Follow-Up & Sales Support Follow up with leads that have not yet closed Answer customer questions and handle objections professionally Secure approvals, deposits, and signed agreements (DocuSign) Escalate pricing or technical questions to management when needed Office Management Oversee day-to-day office operations and organization Maintain internal systems, files, and documentation Support team coordination and ensure smooth communication across departments Assist with basic administrative and operational needs as they arise Customer Service & Problem Solving Handle customer concerns with professionalism and efficiency Resolve scheduling conflicts and service-related issues Act as the main communication bridge between customers, technicians, and management Ensure a high level of customer satisfaction throughout the process Administrative Responsibilities Maintain accurate and up-to-date records in the CRM system Track pending estimates, approvals, and follow-ups Document inspection results, job progress, and communications Qualifications & Skills Strong organizational and multitasking skills Fluent English (spoken and written) – required Excellent communication skills across phone, text, and email Customer service experience (home services industry preferred) Comfortable with follow-ups and objection handling Ability to learn and implement workflows and systems Detail-oriented with strong problem-solving abilities Reliable, proactive, and able to work independently #J-18808-Ljbffr 360 Rodent Control