Dental Receptionist

Dental Receptionist Position

Join our team at Miramar Health Center in Kennewick, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website to learn more about our organization.

Position Highlights:

• Pay: $18.17 - $22.26/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for bilingual skills, paid on hours worked
• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You'll Do:

• Answer the phone, transfer calls, and take messages as needed for the clinic
• Greet patients and maintain the patient and visitor log. Notify the appropriate person of the patient's arrival. Provide translation services to patients as needed
• Ensure accurate and complete data and forms are collected for all patients. Create and maintain patient charts, register new patients, and update patient data in the computer
• Schedule patient appointments according to scheduling guidelines, appointment type, and time needed. Notify the appropriate Provider of all patient no-shows and cancellations. Adjust and update the schedule for cancellations, new patients, and recall appointments
• Verify patient insurance eligibility and obtain and file insurance documentation. Assist patients with questions regarding insurance plans as needed
• Review and respond to patient questions in person, via phone, and through patient portal systems
• Perform routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments, and generating end-of-day reports
• Review cash box receipts and reconcile the cash box daily
• Manage the referral process, working on referrals from inception through completion
• Manage the recall process, including follow-up communication with patients for routine preventative care, treatment plan completion, and other appointments as needed
• Ensure that clinic-generated documents are sent to the Health Information department and that office-related clinic documents are filed in the patient's record
• Create treatment plan estimates, review estimates with the patient, and collect upfront fees
• Perform other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED)
• One year's experience in a clinic, optometry or dental office preferred
• Spanish Bilingual proficiency is required at level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel
• Basic knowledge of medical terminology and healthcare billing insurance preferred
• Ability to deliver outstanding customer service

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.