Spa Supervisor

SPA SUPERVISOR Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY The Spa Supervisor is responsible for overseeing the daily operations of The Spa at Estate Yountville, ensuring seamless guest flow, operational consistency, and adherence to luxury service standards. This role supervises Spa Concierge and Spa Attendant team members while supporting service providers to ensure a cohesive and elevated guest experience. The Spa Supervisor reports to the Spa Director and maintains a visible presence on the spa floor, proactively supporting guests and team members while ensuring operational excellence across all spa areas. ESSENTIAL JOB RESPONSIBILITIES Supervise the day-to-day spa operations, including front desk, locker rooms, relaxation areas, and treatment coordination. Serve as Manager on Duty during assigned shifts. Perform opening, mid-shift, and closing procedures in accordance with spa standard operating procedures. Supervise Spa Concierge and Spa Attendant staff, ensuring adherence to service and operational standards. Monitor guest flow to ensure timely check-in, provider coordination, and smooth transitions throughout the spa. Assist with guest check-in, reservations, service adjustments, and detailed profile documentation using Book4Time software. Provide detailed information regarding spa services, hotel offerings, and property amenities. Support retail operations, including presentation standards, inventory levels, and achievement of sales goals. Oversee cashier procedures, ensuring fiscal responsibility, accurate payment processing, and commission tracking. Actively support guest recovery efforts and resolve service concerns professionally and promptly. Maintain cleanliness, organization, and presentation standards throughout the spa facility. Liaise between guests, service providers, attendants, and leadership to ensure clear communication. Assist in staff training, mentoring, and onboarding in partnership with Spa Director. Coordinate staff scheduling and coverage in partnership with the Spa Director. Maintain communication logs and ensure vital information is passed between shifts. Ensure front desk equipment and spa facilities remain in safe, working condition; report maintenance needs promptly. Support group business coordination as assigned. Understand and support the resort's sustainability initiatives. Perform additional duties as necessary to ensure guest satisfaction and smooth spa operations. LEADERSHIP & SERVICE STANDARDS Uphold Estate Yountville's luxury service standards and Forbes expectations in all interactions. Maintain a visible and engaged presence on the spa floor to support guests and team members. Anticipate guest needs and ensure personalized service throughout the spa journey. Reinforce consultation standards, reservation accuracy, and service timing protocols. Ensure retail displays, reception areas, locker rooms, and relaxation spaces consistently meet luxury presentation standards. Support internal quality control checks and maintain readiness for third-party evaluations. Maintain professionalism, composure, and sound judgment in high-pressure situations. Foster a collaborative, respectful team culture aligned with Estate Yountville values. Promote confidentiality and uphold guest privacy at all times. REQUIRED QUALIFICATIONS High school diploma or equivalent required; college degree preferred. Minimum 1-2 years of luxury spa or hospitality experience; supervisory experience preferred. Strong leadership and team management skills. Excellent written and verbal communication skills. Proficiency with spa booking software (Book4Time preferred), Microsoft Office, and hotel property management systems. Strong organizational skills with the ability to prioritize multiple responsibilities. Ability to work independently with minimal supervision. Demonstrated ability to resolve guest and staff concerns calmly and effectively. Strong mathematical skills for accurate payment processing and financial accountability. Ability to multitask and maintain professionalism in a fast-paced environment. Availability to work nights, weekends, and holidays as required. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT Ability to stand and remain active for extended periods. Ability to lift up to 25 pounds. Ability to move throughout all spa areas including locker rooms and relaxation spaces. Ability to maintain composure and professional presence in a luxury hospitality environment. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)