Operational Controls Analyst (On-site)

Position Summary The Operational Controls Analyst is responsible for executing the Company’s key risk programs that ensure it is in compliance with company policies, procedures, and all applicable laws, rules, regulations. Compliance regulations include agency and investor requirements and may include reviewing and researching loan files. Responsibilities Assist in the preparation of Monthly Reports which track and monitor material, moderate, and recurring exceptions identified during the reviews. Deliver feedback on any necessary revisions/updates to policies and procedures. Gather LOB requirements, develop standard test scripts within internal systems, and conduct UAT as applicable. Manage monthly vendor scorecard oversight. Effectively present information and respond to questions from managers, clients, customers, and the public. Conduct reviews on loans requested by investors, agencies, insurers, or warehouse lenders. Analyze results from loan reviews and identify trends in loan quality or personnel. Escalate any loan concerns to management and provide all necessary justification/documentation. Serve as occasional delegate to more senior members of the team. Effectively and accurately convey information to others. Perform related duties as assigned by management. Qualifications and Education High school diploma or equivalent, required. Bachelor’s degree, preferred. 3+ years’ experience in mortgage servicing. Prior experience with various mortgage operations applications. Strong Microsoft Office skills (MS Word, Excel, PowerPoint). Strong working knowledge of SQL/data systems and mortgage servicing systems. Knowledge of FHA, VA, USDA, FNMA and FHLMC policies and guidelines. Knowledge of mortgage loan processing, compliance, investor products or loan servicing. Strong interpersonal, oral and written communication skills. Excellent customer service orientation. Ability to multi‑task, prioritize tasks, and manage time effectively. Strong analytical skills, effective decision‑making, and independent judgment. Strong quality orientation with attention to detail and accuracy. Ability to work independently and as a member of the Business Controls Team. Accountable, strong work ethic, integrity, and confidentiality. Work Environment and Physical Requirements On‑site at assigned office location. Regular and punctual attendance; flexibility for occasional adjusted schedules, overtime, evening and/or weekend hours. Work in a cubicle hub, maintaining focus on phone calls in a noisy environment. Sedentary work in a stationary position for prolonged periods. Repeated motions of typing and managing phone calls. Constant verbal communication in English, accurately exchanging information with others. Additional Information All employees are required to have smartphones that meet Company security standards and support apps such as Microsoft Authenticator; employment is contingent on this requirement. Management reserves the right to modify, add, or remove duties and request other duties as necessary. Equal Employment Opportunity We’re proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. #J-18808-Ljbffr NewRez LLC