Visitor Services Representative

Details

Open Date 07/22/2026

Requisition Number PRN17258N

Job Title Customer Service Representatives

Working Title Visitor Services Representative

Career Progression Track S00

Track Level S1 - Entry Level Support

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 1-19

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Assigned shifts vary dependent upon other staff members.

Hours of operation: Monday, Tuesday, Thursday, Friday, Saturday & Sunday 10-5 | Wednesday 10-8

Is this a work study job?

VP Area Academic Affairs

Department 00073 - Utah Museum of Fine Arts

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 13.65

Close Date 09/30/2026

Priority Review Date (Note - Posting may close at any time) 08/14/2026

Job Summary

The Utah Museum of Fine Arts ( UMFA ) Visitor Services seeks a highly motivated and dependable individual to support the team while working in an energetic and collaborative environment. This position is a great opportunity for those looking to further their experience in customer service, communications, and community outreach as well as for those looking to become more familiar and involved with the museum world in general.

The UMFA is the state and the University fine arts museum, serving as a vital cultural resource for Utah and the broader region. Established in 1914, the Museum stewards an encyclopedic collection of more than 22,000 objects representing 5,000 years of human creativity across the globe. Through its exhibitions, programs, and collections, the UMFA advances understanding of the visual arts and their role in shaping and reflecting the human experience.

Under the supervision of the Visitor Services Supervisor the Visitor Services Specialist’s primary responsibility is to deliver excellent customer service by welcoming guests to the Museum, maintaining knowledge of exhibitions, events, Museum departments, processing transactions accurately, guiding visitors in the right direction as questions arise, and properly facilitating our public programs.

This position is less than 20 hours per week and may require weekends and some evenings.

Work-study applicants are accepted.

Responsibilities

Provides excellent customer service to Museum guests

a. Greets each guest with a friendly face and helpful attitude

b. Ability to multi-task and prioritize

c. Accurately process transactions

d. Answers phone and responds to voicemail

Demonstrates museum knowledge

a. Responsible for general knowledge of Museum operations and departments

b. Awareness of current exhibitions and programs and understanding about works in our permanent collection

c. Receives updates via email, reviews general calendar and responds to email correspondence

d. Proficient in selling memberships and member benefits

e. Assist customers with calendar, exhibition, program and event questions

Maintains a team player attitude

a. Accomplish opening and closing tasks both independently and in small teams

b. Receive deliveries; check for accuracy and approve packing slips

c. Restock/check inventory levels of products and supplies

d. Remove all trash and food debris daily

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Customer Service Representative, I: Requires little to no related experience.

Preferences

A successful candidate possesses exceptional customer service skills, is a self-starter with a dedication to quality, presentation and cleanliness, and is reliable and dependable.

Previous experience in retail or another customer driven environment.

Multilingual/Bilingual abilities are a plus.

Special Instructions Summary

Please include a list of availability and/or a class schedule.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at View phone number on click.appcast.io for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at View phone number on click.appcast.io or View phone number on click.appcast.io or University Human Resource Management at View phone number on click.appcast.io if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at

** report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.