Customer Service Representative I

Customer Service Representative IFull-time | Monday-Friday | Monday-Thursday 8:30 am -5:00 pm. Friday 8:00 am - 4:30 pmThe Customer Service Rep I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.Qualifications1-3 years of effective customer support experienceStrong phone skillsDynamic active listening skillsImpassioned customer satisfaction focusSolid ability to effectively adapt and respond to different types of situationsProven ability to prioritize and manage time efficientlyHigh level of attention to detailDutiesBuilds sustainable relationships of trust through open and interactive communicationMeets call handling and order entry quotasHandles complaints, provide appropriate solutions and alternativesKeeps records and track the pricing for customersCommunicates with Warehouse Managers on late, large and/or add on of ordersWorks closely with other Customer Service Reps to encourage a teamwork environmentExpedites Reports (back orders/open orders)Preferred QualificationsCustomer support experience in a wholesale redistribution environmentFamiliarity with Eclipse (AS400)/Solar (Window based) systemBenefitsCompetitive base pay, Tier-based annual increase structure and year-end bonus opportunityMedical, Dental and Vision insurance, Employer paid life and short-term disability insuranceTwo weeks' paid time off your first year, paid holidays and paid leave programInternal advancement opportunityUp-to-date technology and operations equipmentNew-hire and on-going training opportunitiesRegular Employee Appreciation eventsEmployee pricing program on RJ Schinner sold products½ off RJ Schinner Apparel, and much more!Location: On-site at N89W14700 Patrita Dr, Menomonee Falls, WI 53051R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.