IT Coordinator

Location 1402 Gholson Road,Waco, TX, 76704,United States Job Category IT Employee Type Full Time Required Degree High school Travel 25% Manage Others No About Central Texas Food Bank The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation. Position Overview Th e objectiv e of this position is made up of two foundational pillars. The first pillar represents the “what” of the role; P rovid ing helpdesk support and technical assistance to CTFB team members onsite at our Waco office, and remotely for our Austin Office . Responsibilities i nclude, but are not limited to, the set-up and support of staff computers , onboarding duties, printer and A/V management, installation , and diagnosis of software and hardware problems ; preventive maintenance, upgrading, repairing , and ultimately, inventing solutions to provide optimal performance for our fellow team members. The second pillar regards the “how” of the role ; IT as a department leans heavily into building and maintaining strong, active relationships with departments across the organization. At CTFB, the IT department isn’t content with keeping a reactionary posture, rather, w e start conversations, ask questions, check on team members, seek ing out those unrealized opportunities to invent a better way. As an IT C oordinator at CTFB , your objective will be to serve as a trusted steward of the organization’s technology . In achieving that, w hat you’ll be asked to do is to support , protect , and grow the or ganization ’s function using your technical knowledge; How you’ll be asked to do that is with a sense of commitment to service, integrity, dignity, innovation, and collaboration. Relationships This position reports to the Manager of IT, who is located onsite at the Austin office . T his position is h ighly visible and works to support all departments at CTFB , requiring extensive interaction with and service to the greater organization . This position also works with external stakeholders to include third-party support services . The IT Coordinator must be able to exercise discretion and independent judgment in their work and work effectively across organizational lines. By nature, this role is highly social interaction oriented. This role does not supervise other team members. Requirements Qualifications Required: 3+ years of hands‑on IT support in a business environment Strong Windows10/11 administration and troubleshooting Experience with Active Directory and Microsoft 365 Suite (SharePoint, Exchange, Entra, Intune) Experience managing user accounts, devices, and permissions Proven customer service and communication skills to a wide array of user proficiency level Ability to independently digest new technical knowledge and then consult others Conversational proficiency at boiling down complex topics into non‑technical verbiage Comfort approaching ambiguity and being the one to dispel it Preferred: Nonprofit and/or MSP experience Experience in multi‑site environments Basic networking skills Your Responsibilities End‑User Support First point of contact for helpdesk tickets Troubleshoot hardware, software, and access issues Support remote and onsite staff Own ticket intake, documentation, triage, and escalation handoff Device & Asset Management Provision, deploy, and maintain endpoints Track inventory and lifecycle Manage check‑in/out process Stage and prepare IAM/onboarding/offboarding Systems & Administration Manage Active Directory, M365, Exchange Support VoIP and SaaS tools Maintain backups and assist in restoration Handling and protecting confidential information Operations & Improvement Identify and r ecommend technology improvement Develop skills through shadowing, delegated project tasks, and training materials Leverage ticket metrics/tagging to find opportunities for process improvement and automation Working Conditions Hours of Operation: Monday‑Friday8:00a.m.–5:00p.m., some evening and weekend hours may be required, especially during peak times, disaster response, or holidays Environment: This position works in a typical office setting on site at our Waco facility. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in a warehouse setting. The position also requires working independently and with others on a team. Travel: CTFB serves 21 counties in central Texas and often requires same‑day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out‑of‑town travel for meetings, special events or meetings for some positions. Summary Comprehensive Benefits We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following: Medical, dental, and vision plans Company paid short and long‑term disability insurance plus employee life insurance 403(b) retirement plan plus up to 5% matching contribution after one year of service Telemedicine for physical and mental health Employee assistance program Paid time off including paid holidays Outdoor seating area with a garden view, and an On‑site gym with a shower #J-18808-Ljbffr