Senior Sales Operations Analyst

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role.

In this role, you will be responsible for leading and tracking strategic and operational programs to improve our Sales, Sales Development and Channel Partnership team’s ability to deliver on revenue & Customer health goals.

Your main objective will be to optimize Sales, Sales Development, and Channel Partnership processes, leveraging sales analytics to provide actionable insights, drive data-informed decision-making, and measure the impact of initiatives. You will use technology and automation to increase efficiency, ensure data integrity across systems, and create scalable, repeatable processes.

• Configure and manage business tools to optimize their use in our team’s workflows, ensuring they are aligned with our process improvement goals.
• Leverage technology to automate processes where possible, enhancing efficiency and enabling the teams to focus on closing deals and delivering value.
• Continuously evaluate, assess, and implement new technologies (including system integrators and AI-driven platforms) into sales operations frameworks to drive innovation and scalability
• Collaborate with stakeholders to identify bottlenecks and opportunities for process improvements.
• Lead key initiatives to implement new processes and refine existing ones, ensuring they are streamlined and integrated across all revenue functions.
• Develop and maintain dashboards and reporting tools to provide insights into key performance indicators and operational metrics.
• Utilize data analytics to gain insights into customer behavior and success metrics, providing actionable recommendations for continuous improvement.
• Work with leadership to develop and execute the overall customer success strategy, aligning it with the company’s vision and goals to drive customer retention, expansion, and advocacy.
• Understand customer journeys and pain points to identify areas for process improvement and customer engagement optimization.
• Leverage data outputs to create early signs of at-risk accounts and create workflows enabling teams to action proactively.
• Analyze sales pipeline trends, conversion metrics, and forecast accuracy to strengthen pipeline health and revenue predictability.
• Use sales analytics to uncover productivity drivers and deal cycle bottlenecks, providing actionable insights to improve sales execution.
• Partner with Sales leadership to turn data into strategic recommendations that improve territory planning, quota setting, and overall sales performance.