Customer Service Assistant

Customer Service Assistant Department: Business and Finance | Surplus Provides administrative, customer service, and inventory control support for the Surplus Department using our surplus system, email, phone calls, spreadsheets, PowerPoint presentations, and social media. Uses all functions of the Surplus Property System (SPS) to monitor Disposal Requests (DR) as they are entered into the system. Contacts and guides customers/departments in setting up new departments and access in the system, and recommends suggestions for better entry methods to improve trackability. Uses the SPS system on a daily basis to complete actions which include DR review and approval, receiving, creation of manifests, creating inventory labels, creating sales/transfer receipts, and running daily, weekly and monthly reports to track key performance indicators (KPIs), financials and operational metrics for management review. Works with SPS and customers to coordinate the drivers’s daily pickup routes and schedule surplus-related appointments (e.g., pickups and transfers), communicating any changes or issues as needed. Assists the Inventory Control Specialist with cycle counts, monthly inventory processes, and asset audits, ensuring accuracy and data integrity. Answers questions from phone calls, emails, walk‑in customers, and online platforms (e.g., GovDeals and social media) on a daily basis. Supports online surplus sales processes, including preparing, reviewing, and maintaining auction listings and related documentation, including vehicle and special project listings as needed. Required Qualifications High school diploma or general education development (GED) equivalent. Desired Qualifications Zero to two (0‑2) years of relevant experience in an administrative role performing inventory control processes in a multi‑faced, team‑oriented operation. Strong written and verbal communication skills and strong organizational abilities. High level of customer service required. Experience using computer software for receiving, sales, inventory control, and data tracking/reporting desired. Experience working in a transportation/logistics environment that coordinates schedules for multiple trucks with daily routes. Knowledge of general warehouse and inventory operations/practices, strong problem‑solving and customer service skills, with experience using Microsoft Excel and Word. Additional Information This position is housed in a warehouse environment and may be physical in nature including occasional lifting or squatting. Function: Sales and Customer Service Subfunction: Customer Service Career Band: Individual Contributor – Technical Career Level: T1 Other Details Target Hiring Range: $15.15 to $19.79 per hour. Ohio State will not sponsor applicants for work visas for this position. Location: Stores and Receiving (0381) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process. The university is an equal opportunity employer, including veterans and disability. #J-18808-Ljbffr Inside Higher Ed