Patient Service Coordinator (Full-Time)

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in Washington, DC, helping them break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help transform the lives of individuals and families, their communities, and the systems and structures that affect them.

Our more than 30 programs throughout the district provide comprehensive services that lead to mental and physical health, continued sobriety, job training, living-wage employment, and affordable housing. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $20.58 and may be commensurate with experience.

The Patient Service Coordinator supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; and insurance verification.

This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage.

Schedule: Monday - Friday, 7:30 am - 4:00 pm (40 hours per week)

Required: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience

Required License/Certification: CPR/First-Aid; Basic Life Support [CPR & AED] Provider

Expected Contributions:

• Greet clients and visitors, identify their needs, and provide information and initial direction
• Provide a positive customer service experience to all clients and visitors to SOME
• Check in all walk-in and appointment clients and complete the registration process
• Verify medical insurance and/or medical insurance eligibility prior to the provider visit
• Direct clients without medical insurance to the Referral Specialist before the provider visit
• Regulate traffic flow in the waiting area and front desk to ensure HIPAA compliance
• Scan registration and referral forms into EMR; update EMR as needed with client information
• Answer all telephone calls and provide administrative support to medical, dental, and BHS as assigned

Knowledge/Skills/Abilities Required:

• Knowledge of electronic health records management
• Knowledge of medical terminology
• Good listening skills to identify client needs and direct accordingly
• Ability to remain calm in crises
• Ability to communicate with diverse audiences
• Mission-oriented
• Ability to work in a team environment
• Proficient with MS Office, including Word, Excel, and Outlook

Reports to: Patient Services Manager

Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.

Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site.

Closing Date: Open Until Filled

To Apply: Go to our career page at https://www.some.org/careers/open-opportunities and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.

SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at Show email. This contact information is specifically for accommodation requests and does not pertain to application status inquiries.

To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.