Regional Director of Operations (WI & IL)

Job Description

Job Description

The Regional Director of Operations (RDO) plays a critical leadership role in driving performance across a portfolio of up to 14 dental practices, representing approximately $20 million in annual revenue. This role is responsible for leading a team of Operations Managers, building strong partnerships with affiliated dentists and office teams, Regional Doctor Directors, and support departments ensuring consistent execution of operational standards. This role reports directly to the Vice President of Operations. This role will support our Illinois and Wisconsin regions.

The ideal candidate is a strategic operator with multi-site healthcare experience, a passion for developing high-performing teams, and a proven ability to drive results through data, accountability, and collaboration.

Key Responsibilities:

• Lead, coach, and develop a team of Operations Managers to achieve operational, financial, and patient care goals.
• Build strong, trust-based relationships with affiliated dentists and office managers.
• Conduct regular on-site office visits to improve the patient's experience and day-to-day operations
• Host effective, actionable one on one and team meetings on a regular basis based on market type.
• Ensure consistent execution of company policies, procedures, and compliance standards (OSHA, HIPAA, etc.).
• Analyze practice performance data to identify trends, opportunities, and risks; develop and implement action plans accordingly.
• Support Office Managers in managing controllable expenses and optimizing practice-level P&L performance.
• Oversee KPIs such as revenue growth, patient experience, staff retention, and operational efficiency.
• Collaborate cross-functionally with departments including Revenue Cycle, Procurement/Facilities, Training and Development, Human Resources, Marketing, Compliance, and Project Management.
• Communicate regularly with the Vice President of Operations and the Regional Doctor Director to ensure alignment on strategic goals and practice performance.
• Represent Elite Dental Partners with professionalism in all interactions with doctors, vendors, and business partners.
• Travel to practices at least 60% of the time or at least three days a week (6 hours on site) to maintain visibility, support teams, and ensure alignment. Overnight travel may be required, coordinate exceptions with the Vice President of Operations.

Qualifications:

• 5+ years of progressive leadership experience in multi-site healthcare, dental, veterinary, or retail operations.
• Demonstrated success managing P&L, leading teams, and driving growth in a distributed environment.
• Strong analytical and decision-making skills; ability to use data to influence outcomes.
• High emotional intelligence and a collaborative leadership style.
• Bachelor's degree preferred; equivalent experience considered.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with dental practice management software (Dentrix preferred).
• Willingness to travel to support field operations.

Preferred Attributes:

• Strategic thinker with a bias for action and results.
• Strong communicator who can influence across all levels of the organization.
• Passion for developing people and building culture.
• High integrity, professionalism, and commitment to excellence.

Physical Requirements:

• Ability to sit, stand, and use a computer for extended periods.
• Travel is required minimum 60% of the time.

Elite Dental Partners is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salaried Rate

$100,000—$105,000 USD

We take great pride in helping our communities be healthier, feel better, and smile with confidence. Daily, we are driven by our vision to provide an elite patient experience tailored to their needs to receive the best care possible.

Not only do our team members find it rewarding to help patients be healthier, but they also enjoy being part of an organization that supports their growth. Our commitment to professional development and promoting internally when appropriate allows for tremendous career opportunities.