Box Office Ticket Seller | Part-Time | Acrisure Arena

Box Office Ticket Seller | Part-Time | Acrisure Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Box Office Ticket Seller works under the supervision of the Box Office Supervisors, assists guests in purchasing tickets, resolves guest issues in accessing digital tickets, answers event questions, and provides excellent customer service.

This role pays an hourly rate of $20.00

For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

America's hottest music festival destination finally has the world-class arena it deserves. Acrisure Arena provides the greater Palm Springs area of Southern California with a premier 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert. Designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities

• Selling event tickets using Ticketmaster's TM1 platform.
• Dealing with customer issues at the box office
• Answering and returning phone calls to answer ticket-related questions.
• Understanding Acrisure Arena's digital ticketing platforms to help guests who cannot locate their tickets or whom struggle with the technology of digital tickets
• Provide excellent customer service
• Perform other duties as assigned

Qualifications

• 12 years experience in an office setting or similar preferred
• Ability to perform effectively under stressful situations
• Ability to define, analyze and solve problems
• Ability to coordinate box office procedures with other staff
• Ability to work variable hours, including evenings, weekends and holidays
• Ability to communicate effectively both verbally and in writing
• Ability to safely and accurately handle and account for large sums of money
• Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
• Ability to maintain an effective working relationship with other staff, event promoters and the general public
• Skill in operating modern office equipment, including computers
• Frequent bending, lifting heavy objects, sitting, exposure to multiple external elements, extensive walking through the building

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.