Operations Supervisor | Full-Time | Acrisure Arena

Oak View Group is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Position Summary The Operations Supervisor directs, manages, supervises, and coordinates event setup activities and operations/changeover crew for the facility and provides responsible staff assistance to the Operations Manager or Director of Event Operations. This role will pay an hourly wage of $24.00 - $25.00. Benefits Full‑time benefits include health, dental and vision insurance, a 401(k) savings plan with matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until September 4, 2026. About The Venue America’s hottest music festival destination now has the world‑class arena it deserves. Acrisure Arena offers the greater Palm Springs area of Southern California a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. Designed for hockey and concerts, the arena provides top‑tier hospitality, artist amenities, and modern venue benefits for the Coachella Valley. Responsibilities Assume management responsibility for all services and activities involved in the operations of all venues and exhibition & convention spaces. Interview, select, train, coach, evaluate, and discipline full‑ and part‑time staff. Deliver and follow up on performance improvement procedures on a timely basis. Ensure staff are working safely and are aware of proper safety guidelines. Understand, comply with, and execute parameters of operations set up for events/staging. Lead and coordinate staff training and safety programs. Mentor/coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion; and work with Human Resources as required. Assist or lead planning, directing, coordinating, and reviewing work plans for facility operations. Review and understand event documents to forecast staffing and equipment needs for all arena & convention events. Participate in the development and administration of the operations budget and forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary within assigned responsibilities. Provide recommendations and improvements. Coordinate facility arrangements with concessionaires and AV. Oversee changeover and housekeeping crews and provide team support as required. Schedule appropriate changeover and housekeeping crews for a large group of employees accurately and efficiently and adjust/notify employees of updates as necessary. Maintain departmental equipment; notify the Operations Manager when repairs are needed. Provide excellent customer service to internal and external clients to create a positive employee climate. Perform other duties as assigned. Qualifications High school diploma or equivalent. 2-3+ years’ experience in an operations position in an arena, convention center, public assembly facility, or similar location, with knowledge of set‑up/housekeeping and event coordination. An advanced degree in Facility Management or a related field may be substituted for years of experience. Advanced computer skills and experience with MS Word, Outlook, and Excel preferred. Ability to effectively lead a team and manage in a fast‑paced, high‑pressure environment. Knowledge of OSHA standards and requirements. Forklift certification or ability to acquire within 90 days of employment. Possess superior interpersonal, communication, and leadership skills. Ability to communicate clearly and concisely. Self‑motivated and excellent organizational skills. Ability to work independently and as part of a team. Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. Strengthened by our differences, United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. #J-18808-Ljbffr Oak View Group