Service Advisor

Dealership: L0456 Kia of North Austin We help satisfied customers drive away with a smile on their face. Join a team focused on earning customers for life! Responsibilities Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests. Verify warranty and service contract coverage. Develop estimates, including costing materials, supplies, and labor, and calculate customer payment, including deductibles. Write repair orders (RO), obtain approval signatures, and enter RO into the service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Act as the communicator and liaison between the customer and technician, ensuring clear understanding of needs and recommendations. Administer the manufacturer warranty for qualifying vehicle repairs. Keep customer informed of service specials, completion times, and service expenses. Qualifications Previous Service Advisor experience preferred. Prior experience as an automotive technician a plus. Team player focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence. High school graduate or equivalent; 18 years or older required. We are a drug‑free workplace. Benefits Competitive pay. Medical, Dental and Vision plans. Paid holidays & PTO. Short and long‑term disability. Paid life insurance. 401(k) retirement plan. Employee stock purchase plan. Lithia Learning Center. Vehicle purchase discounts. Wellness programs. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr