Content Transmission Supervisor

Overview Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role This position reports to the Content Transmission Manager and is responsible for the supervision and direct leadership for Content Transmission Specialists in a 24x7x365 live production environment. This position will also assist with decisions related to hiring and onboarding. They will manage team performance, customer relationships and oversee the daily operations and provide support during special projects/high-profile events and all associated transmissions and on-air quality control for the department as it relates to providing relevant services across News, Sports, and Entertainment. This position requires extensive knowledge of transmission formats over satellite, fiber, and IP. An understanding of Warner Bros. Discovery engineering infrastructure associated internal/external clients, and vendor services across CNN bureaus, affiliates, remote locations, and processes used for planned events and breaking news is required as well. The Content Transmission Supervisor must also be proficient in the current Scheduling System(s) used for provisioning transmissions, cost accruals and billing, working closely with Business Administration on billing, reconciliation of disputes and discrepancies. The supervisor will manage relationships between staff, clients, and vendors and be responsible for onboarding new services. The Content Transmission Supervisor will review and update onboarding, training, staff scheduling and standard operating procedure (SOP) documents. This position is accountable for the performance of individuals with regular check-ins, the overall performance of the shift, and ultimately the performance of the department in supporting On-Air activities. Candidate must be able to work under constantly changing pressure levels and flexible schedules, including evenings, weekends, and holidays as this is a 365/24/7 critical position to support the business. Your Role Accountabilities Oversee, engage in, and be a subject matter expert of the daily operations of Content Transmission staff. Address any technical, operational or team issues. Work with management to scale resources to meet demand. Work with customers to fulfill transmission requests, work intake, budgeting, provisioning, and processing. Responsibilities in Leadership, Hiring, and Professional Development Interviewing and hiring in tandem with the Manager for open team positions. Creating and updating the scheduling of team members to ensure adequate coverage for each of the responsibility areas. Manage and approve time off and leave. Develop metrics to measure and report shift/team performance to the leadership team. Develop creative ways to implement workflow changes to gain efficiency while engaging the team. Ensure that Knowledge (i.e., processes, procedures, troubleshooting guides, etc.) is developed and maintained to support the roles of each responsibility area. Develop technical staff members by providing training and developmental opportunities. Effectively communicate departmental goals and directives to staff members. Engage Partners to identify other support opportunities that can be handled by the technical staff. Provide high level Project Management oversight to staff members engaged in project activities. Participate in setting yearly performance plan and guidelines for staff, as well as executing the performance rollout and all performance reviews. Manage employee performance and corrective action plans as needed. Qualifications & Experiences 5+ years' experience in Broadcast TV transmissions and live remote events Extensive knowledge of transmission systems, technologies and providers Previous experience managing a team Experience in contract negotiations and budget preparation Ability to create technical drawings for transmission systems Effective communicator with Senior Executives, Clients and Vendor College Degree and Communications or Technical concentration preferred Not Required but preferred experience: Technical field experience with remote transmissions and systems TV Engineering knowledge, background or experience How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at the guiding principles page along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. #J-18808-Ljbffr