Housekeeper

Job Description

Job Description

The purpose of the Housekeeper is to perform the overall housekeeping services of the apartment complex under the direction of the Community Manager or Service Manager. It is this employee’s responsibility to maintain the clubhouse and office as well as to prepare vacant apartments in “sparkling clean” appearance for future residents. The Housekeeper provides the “first impression” of every future resident that walks into the interior of the property, therefore, this job is of the utmost importance to the property.

Essential Duties include the following (other duties may be assigned):

I. Housekeeper Responsibilities

2. Based on the Schedule of daily, tri-weekly, or bi-weekly, the Housekeeper maintains the interior of the following areas of the property:

1. Office
2. Clubhouse
3. Models
4. Laundry Rooms
5. Other Common Areas
6. Vacant units

3. Life safety. Perform all work under safety procedures of the maintenance manual (i.e., protective gear such as gloves, shoes, eye shields, etc.).

4. Responsible for the cleanliness of all vacant units and receives priority of work to perform from the Community Manager or Service Manager.

5. Responsible for all cleaning aspects of preparing the vacant unit including appliances, bathrooms, glass, etc. The unit is to be “sparkling clean” and ready for move-in when the Housekeeper is finished. Steam cleaning should be the only work remaining.

6. Tidies “ready” vacant units that have been ready for more than one week to dust, vacuum, and freshen up.

7. Responsible for the care and timely maintenance of all equipment entrusted to his/her care.

8. Maintains cleaning supplies and requests re-ordering of those supplies in a timely manner from the Community Manager or Service Manager. He/she insures the proper use of these supplies and prevents pilferage by residents or other employees.

9. Maintain proper stock amounts within budget restraints, keep all MSDS sheets in order, and chemicals properly labeled.

10. A Housekeeper may be called upon to perform other duties as required by the Community Manager or Service Manager from time-to-time.

11. The Housekeeper, as his/her part in the resident retention program, greets residents with a cheerful greeting and a helpful attitude.

12. Accepts responsibility placed on him/her by the Service Manager and accomplishes tasks in a timely manner.

13. Immediate pick up of any type of litter from any exterior or common area to maintain sharp appearance.

14. Perform any duties assigned by supervisor whether or not it is a part of this job description.

15. When running errands for the property you must have a current driver’s license from this state (unless military spouse carrying a license from their home state) and proof of valid car insurance with insurance limits according to state statutes. A copy of these must be kept on site.

Material and Equipment and Forms Used

- Vacuum

- Cleaning Chemicals

- Brooms

- Mop

- Bucket

- Sponges

- Protective Gloves

- Material Safety Data Sheets (MSDS) and book

Qualifications:

Special Skills

Required One year previous housekeeping or janitorial experience. A professional attitude/appearance is essential. Attention to detail is the highest attribute of the housekeeper.

Neat, clean, well-groomed appearance. Ability to work well with residents, supervisor, employees and vendors.

· Ability to effectively communicate with people

· Ability to maintain a professional image

· Strong organizational skills

· Strong verbal skills

· Excellent customer service orientation

· Assertive attitude

· Ability to effectively "close" a sale

· Must take and pass drug screening test

Reports To:

The Housekeeper reports to the Community Manager or Service Manager and receives direction and daily assignments from him/her.

EEO/AAP

Our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our residents and our communities can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is frequently required to stand; walk; reach with hands and arms, climb, stoop, and squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.

May be required to live on site. Housing discount will be dictated by ownership allowances. Utilities, phone and cable TV not included.

Medium (occasional up to 25 pounds) – Climb stairs, stoop, kneel, crouch, reach, handle, talk, hear and see. Able to work with various cleaning supplies without adverse reactions.