Revenue Cycle Coordinator IV

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910402 United Business Office Work Shift: UR - Day (United States of America) Range: UR URCB 206 H Compensation Range: $21.97 - $29.66 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: GENERAL PURPOSE With considerable autonomy and discretion, the Revenue Cycle Coordinator IV plays a key role in supporting departmental leadership by overseeing daily work or production operations and ensuring workflow efficiency. This position serves as a resource and mentor to team members, providing training to new staff and offering expert guidance in complex or escalated situations. The Revenue Cycle Coordinator IV is expected to demonstrate comprehensive knowledge of revenue cycle processes both within their immediate team and across related functions. This position requires exceptional organizational and interpersonal skills, attention to detail, and strong analytical abilities. ESSENTIAL FUNCTIONS 25% Supports priorities assigned by the supervisor and/or manager. Oversees and monitors the daily activities of revenue cycle team members to ensure efficient operations. Serves as a focal point for answering questions and solving problems for difficult and unusual accounts/situations. Troubleshoots problem identification, quantification, and resolution. Maintains in-depth knowledge of the professional billing system, associated processes, and cross-functional workflows. 25% Works closely with associates to address errors offering solutions and retraining as needed. Provides timely, constructive feedback and training to support performance improvement. Assists in the development of training documents and to assist with onboarding, training and cross-training of staff. Accurately documents issues, employee errors, transactions, and inquiries in designated systems, ensuring thorough resolution and follow-up. Shares performance insights with supervisors and managers to support employee development, accountability, and strategic decision-making. 25% Provides hands-on support for various revenue cycle functions to ensure continuity during staff absences or as operational needs arise. Performs tasks such as payment posting, work queue follow-up actions, and account research with accuracy and efficiency. Identifies trends and recurring issues, escalating complex cases as needed and recommending effective solutions. Demonstrates flexibility and cross-functional knowledge to maintain workflow consistency and support team performance. 20% Recommends new procedures to management that will enhance efficiency and effectiveness within the revenue cycle. Annually reviews existing policy and procedure manual with supervisor and/or manager. Cultivates and maintains professional relationships with primary customers within area of responsibility and across the organization to foster opportunities for revenue enhancement, enhanced customer service and learning and development. 5% Performs other duties as assigned to support departmental goals and organizational priorities. MINIMUM EDUCATION & EXPERIENCE Associate’s degree in Business Administration required 3 years of medical patient accounting or consumer accounting experience; or an equivalent combination of education and experience required. 1 year of demonstrated leadership experience; or an equivalent combination of education and experience required. KNOWLEDGE, SKILLS AND ABILITIES Medical terminology experience preferred Intermediate Excel knowledge preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.