Service & Repair Manager

Job Description

Job Description

Description:

The Role

This is a player-coach leadership role responsible for the day-to-day operation of our service and repair shop. You'll lead a team of technicians and machinists while helping troubleshoot difficult repairs, reviewing tear-downs, supporting rebuild work, and ensuring repairs are completed safely, efficiently, and to OEM standards. The shop supports the repair and rebuild of industrial and municipal pumps, rotating equipment, and related components, along with in-house manual machining capabilities. You'll be responsible for setting priorities, managing workflow, supporting the team, and maintaining high standards for quality, safety, and execution.

This role works closely with our Repair Coordinators (RC), Repair Engineers (RE), Sales Support Specialists (SSS), and Sales Engineers, who handle much of the quoting, documentation, and administrative side of the business. Your focus is on leadership, coaching, repair execution, quality, and keeping the operation running smoothly.

About Hudson Pump & Tencarva

Hudson Pump & Equipment has been serving customers throughout Florida since 1979 and provides pumps, fluid process equipment, repair services, and engineered solutions through locations in Lakeland, Jacksonville, and West Palm Beach.

Hudson is part of Tencarva, one of the largest and most respected distributors and OEM-authorized service networks in the pump and process equipment industry. Together, Hudson and Tencarva provide equipment distribution, applications engineering, OEM-authorized repair, field service, automation and controls, and custom fabrication for industrial and municipal customers.

What You’ll Be Responsible For

• Run the day-to-day shop operation, including pump rebuilds, rotating equipment repair, and machining work
• Lead the team and hold the standard in the shop - quality, pace, and accountability
• Set priorities and manage repair schedules, shop workload, and throughput
• Review tear-downs, repair plans, and completed work to ensure jobs are done correctly
• Step in on tougher jobs when needed to support troubleshooting and rebuild work
• Work closely with internal teams (RC, RE, SSS, and Sales Engineer) to ensure repair scopes, parts, and timelines are aligned
• When necessary, communicate directly with customers on job status, timelines, issues, etc.
• Partner with internal teams to coordinate parts, outside services, and vendors as needed to keep jobs moving
• Keep the shop organized, efficient, and running on schedule
• Maintain a strong safety culture and clean working environment

Why Join Hudson / Tencarva

• Hudson has a very strong reputation in the Florida region (over 45 years in business)
• Tencarva is one of the largest and most respected distributors and OEM-authorized service networks in the pump industry
• Stable, growing company with long-term ownership mindset and no history of layoffs
• Annual incentive program
• Quarterly shop performance incentives
• Customer-oriented business; emphasis on quality/craftsmanship, reliability, safety, and ethics
• Realistic workloads and expectations - not a high-pressure production shop

Benefits include medical, dental, vision, disability, life insurance, 401(k) with profit sharing, and paid time off.

Requirements:

What We’re Looking For

Technical Background

• Strong hands-on experience repairing and rebuilding industrial pumps
• Familiarity with various pump types (including centrifugal, vertical turbine, positive displacement, submersible, air diaphragm, etc.)
• Experience with an array of rotating equipment such as gearboxes, blowers, valves, mixers, and similar equipment
• Ability to read and understand mechanical drawings, schematics, and repair documentation
• Manual machining experience (lathe, mill, VTL, etc.) is a plus, especially if in a repair environment.
• Basic understanding of electric motors is a plus, especially 480 3-phase

Leadership & Shop Operations

• Experience leading or supervising repair technicians and/or machinists
• Background in an OEM-authorized repair center, distributor, manufacturer rep, and/or MRO environment preferred
• Strong understanding of how a repair shop actually runs - scheduling, workflow, parts, execution, etc.
• Ability to manage multiple jobs and priorities without losing control of quality or timelines
• Strong organization, follow-through, and decision-making

Business & Customer Perspective

• Understands how service work impacts pricing, margins, and overall shop performance
• Comfortable working alongside internal teams on quoting, parts, purchasing, transport/logistics, RO management, etc.
• Strong awareness of customer expectations in a B2B/commercial environment
• Able to communicate clearly and professionally with customers, vendors, and internal teams

Key Skills: Industrial pump repair, pump rebuild, rotating equipment, service shop management, manual machining, lathe, Bridgeport mill, vertical turbine pumps, centrifugal pumps, ANSI/API pumps, shop scheduling, repair coordination, OEM-authorized repair, precision measurement, mechanical troubleshooting, equipment repair operations.

The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.