Clerical Assistant

Job title : Clerical Assistant

Location: Indianapolis ,IN

Contract : 6 + Months

Note : Selected candidate must be currently located in Indiana and will be required to work in one of the district offices (Gary, South Bend, Ft. Wayne, Indianapolis, Evansville, or Clarksville). Which district office is within 20-30 miles of the candidates current home address?

The Clerical Assistant is often the first person in the office with whom an individual visiting or calling has contact. The position also ensures that the office is running smoothly and efficiently by completing such duties as: maintaining supply inventory, answering telephones and greeting guests, scheduling assessments, maintaining records of consumer assessments, filing, faxing, and ensuring the timely submission of attendance forms and mileage vouchers.



Telephone and reception:
• Provide assistance to walk-in clientsand provide general information and accessibility to new applications and otherrequested documentation as needed.
• Operate the central telephone system
• nswer calls and direct to theappropriate person - Manage the voicemail system during theday and set up the after-hours system
• Greet and direct guests in the office - Answer callers basic questions - Assist callers with the use of theonline BDDS Waiting List portal



Office equipment:
• Operate all office equipment (copier, printer,fax, computer, postage machine, etc.) - Daily maintenance of machines (refillpaper, change toner, etc.)
• Troubleshoot minor problems or arrangefor repairs when needed - Maintain the official office equipmentinventory



Appeals coordination :
• gather documents for BDS appeal hearings
• Navigate BDS databases to locate neededdocuments -Respond to requests for documentation ina timely manner



Mail:
• Mail application packets toconsumers/families within one business day of receiving client information.
• Open, date stamp, and distributeincoming mail - Process postage and deliver outgoingmail to the mailbox -Handle special delivery requirements such as certified, overnight etc



Administrative activities:
• ssist with general office tasksincluding ensuring new staff are able to access electronic calendars, scanners,copiers, and faxes as well as assisting with setting up voicemail andmailboxes. - Perform administrative tasks asotherwise assigned on an as needed basis
• Process all new incoming applications,document on the application tracking log, and ensure proper filing and uploadingof all incoming documentation within one day of receiving application. - Document all intakes on the intaketracking log, process and upload files accordingly into the online database,and file records per record retention policies. Secretary will also enter newapplications into DART per each individual's file.



Files:
• Complete filing on a regular basis - Purge files as needed
• rchive files according to theestablished process



Required /Desired :
• Prior experience in a customer service/front desk position.
• Prior experience with multi-line switchboard operation.
• Basic computer skills with knowledge of Microsoft Word and Excel with accurate data entry



skills
• Effective communication skills, both written and oral.
• Flexibility in working with different personalities and handling a broad range of responsibilities
• bility to function well under pressure
• Good interpersonal skills, in person and on the phone
• Strong organization skills
• Reliable with professional appearance.