Director of Adult Services

Job Description

Job Description

We're seeking a Director Adult Services to create, lead, and grow our Adult Services division from the ground up. This is a rare opportunity to shape programming, build a team, and design services that empower adults with intellectual disabilities and autism to live meaningful, connected lives.

If you've ever wanted to build a program the right way from the start --this is your moment!

The Director of Adult Services oversees the operation, regulatory compliance, quality assurance, and strategic development of all Adult Service programs at Hope Adult Center. This role ensures that service comply with state and federal standards (including 55 Pa. Code 6100), lead to meaningful outcomes, and promote participant choice, dignity, and community inclusion.

Key Responsibilities

• Oversee program operations, service delivery, participant safety, and satisfaction.
• Establish The Hope Adult Center timelines for referrals and services based on legal guidelines.
• Ensure compliance with federal, state, and licensing regulations (ODP, PROMISe, HCSIS).
• Lead Incident Management and Risk Assessment efforts, including reporting and corrective actions.
• Supervise Program Specialists and Direct Support Professionals (DSPs).
• Develop, implement, and monitor Individual Support Plans (ISPs) and program goals.
• Create internal processes for writing and reviewing IDSPs to ensure legal compliance.
• Oversee fiscal operations including billing compliance, claims management, and credentialing. 
• Lead the Quality Management Plan (PM Plan) initiatives, including performance measurement and improvement strategies.
• Forster positive working relationships with participants, families, community partners, and regulatory bodies.
• Participate in strategic planning and service development initiatives.
• Develop and implement Adult Autism Waiver procedures. 

Skills and Competencies

• Strong leadership, mentorship, and team-building skills.
• Exceptional knowledge or waiver programs, incident management, ISP development, and service delivery models.
• Excellent communication, strategic planning, and project management capabilities. 
• Proficient in Microsoft Office Suite, Google Workspace, and electronic health record/documentation systems.
• Attention to detail and commitment to compliance and safety protocols.

Minimum Qualifications

• Bachelor's degree in Human Services, Psychology. Social Work, Special Education, or a closely related discipline.
• At least 5 years of management experience with individuals with intellectual disabilities, autism, or serious mental illness.
• Strong working knowledge of Pennsylvania regulations, waiver services, and community integration practices.
• Experience supervising multidisciplinary teams and managing quality assurance initiatives.

Preferred Qualifications 

• Master's Degree in Human Services, Public Administration, or a related field.
• Extensive knowledge of 55 Pa. Code 6100, PROMISe, and HCSIS compliance processes. 
• Experience in strategic planning, supported employment, and innovative service model development

Required Clearances and Certifications

• Act 33 Child Abuse Clearance
• Act 34 Criminal History Clearance
• Act 114 FBI Fingerprint Clearance
• Act 168 Clearance (if applicable)
• Mandated Reporter Certification (Child & Adult)
• CPR/First Aid Certification
• Valid Pennsylvania Driver's License

Additional Requirements and Legal Information

• This position is classified as Exempt under the Fair Labor Standards Act
• This role must comply with all applicable regulations and training requirements under 55 Pa. Code 6100 and guidance from the Pennsylvania Office of Developmental Programs
• Essential job functions are performed in accordance with the Americans with Disabilities Act, and reasonable accommodations may be made

Physical Requirements

• Ability to stand, walk, sit, and move through the facility and community 
• Occasional lifting of up to 25 pounds
• Ability to assist participants as needed with program activities
• Visual and physical ability to safely oversee program operations

Equal Opportunity and Employment Disclaimer 

Hope Learning Center is an equal opportunity employer and complies with all applicable federal and state laws, including Title VII of the Civil Rights Act of 1964 and the Pennsylvania Human Relations Act. We are committed to creating an inclusive environment for all employees.

This job posting is not intended to be a contract of employment. Employment with Hope Learning Center is at-will, meaning either the employee or the employer may terminate employment at any time, with our without cause or notice, in accordance with applicable laws.

Monday - Friday, 8:00 am to 4:00 pm