Reception Staff - Physical and Occupation Therapy

This is a 0.75 FTE position, approximately 30 hours per week, typically working four days per week. The specific schedule will be discussed and agreed upon with the selected candidate based on operational needs.

• • Monday and Friday are required workdays.
  • Start time may be as early as 7:15 AM.
  • End time may be as late as 5:00 PM.

Under the supervision of the Therapy Technician Team Leader and the general direction of the Physical and Occupational Therapy Department Manager, the Therapy Technician is responsible for providing front-line customer service in person and/or by telephone that may include messaging, screening, registering, scheduling, checking-in/out, and cashiering. In addition, the Therapy Technician serves as a non-licensed employee who performs specific, clearly defined patient care services under the direct on-site supervision of a therapist or Physical Therapist Assistant as allowed by law and defined by department policy as well as performs non-patient care related duties.

GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.

Job Specific Minimum Qualifications

1. High School diploma or equivalent.
2. Minimum six (6) months work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Relevant training may be substituted for work experience. Previous experience using the telephone in a service capacity preferred. Experience with medical terminology preferred. Ability to speak Spanish fluently preferred but not required.
3. Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
4. Ability to travel to various work sites. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
5. Excellent organizational skills required.
6. Excellent verbal and written communication skills required.
7. Excellent customer service skills required. Ability to be culturally sensitive and work with a diverse patient population. Ability to work harmoniously and cooperatively with all staff and the public required. Ability to work in variable environments with changing patient populations.
8. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
9. Knowledge of and ability to use various computer programs including Microsoft Office suite such as database (Excel), word processing (MS Word), and Outlook email. Typing skills of 40 words per minute with minimal errors are required. Ability to take minutes using computer word processing during monthly department meetings.
10. Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling. Experience with EPIC systems scheduling is desirable but not required. Excellent organizational skills required.
11. Ability to handle and prioritize multiple tasks appropriately in rapid succession required. Ability to focus on tasks when there are a variety of environmental distractions.
12. Ability to be flexible in daily assignments. Ability to consistently follow protocols for modalities, exercise programs, etc.
13. Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
14. Ability to maintain personnel related and patient confidentiality required. Knowledge of or ability to learn HIPAA requirements.
15. Ability to use a keyboard for much of the shift required.
16. Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
17. Ability to bend and reach from both a standing and sitting position frequently required.
18. Ability to speak and listen in person and on the telephone.

The incumbent knows and complies with all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets high personal standards for quality and timeliness in completing assignments, and consistently represents the organization in a positive and professional manner. The incumbent understands GHC-SCW's Mission, Vision, and Common Values and demonstrates a commitment to promoting these principles through daily actions, behaviors, and interactions. The incumbent works under the general supervision and review of the Call Center Supervisor.

Our Mission Statement:

We partner with members and the communities we serve to maximize health and well-being.

Our Vision:

As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.