Contact Center Specialist
VirtualVocations
To support the Department of Orthopaedic Surgery, the full-time Contact Center Specialist will manage patient scheduling, address inquiries related to registration and billing, and ensure patient satisfaction while working remotely after an initial in-person orientation. Key responsibilities: Answer multi-line calls, schedule appointments, and verify patient information to ensure data accuracy Provide guidance on scheduling, registration, and billing inquiries while advocating for patients' needs Research and resolve billing inquiries and follow up on unpaid account balances, establishing payment plans as necessary Required qualifications: High School Diploma or equivalent One year of general customer service experience Act 34 clearance with renewal
Vacancy posted 1 day ago
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