Leasing Consultant

Overview Leasing Consultant position at Avenue5 Residential. Responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. Interacts with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction. Responsibilities Ability to focus on the needs of others by listening, understanding, and showing empathy and respect. Provide excellent customer service to prospective and current residents; generate traffic, qualify prospects, lease apartments, prepare lease documentation, and complete move-in paperwork. Ensure model apartments are in touring condition. Orient prospective and current residents to the property; process renewal paperwork and deliver documentation monthly. Maintain accurate and detailed records of traffic activity in the computer system. Follow up with all prospective residents via phone, mail or email; convert phone traffic into scheduled tours. Inspect apartments prior to move-ins and coordinate move-in/out needs with the maintenance team to ensure move-in condition. Create and maintain confidential resident files, review move-in paperwork with new residents. Complete weekly leasing reports accurately and on time. Ensure all open and close procedures are completed daily. Assist with ongoing resident relations by responding to requests promptly and accurately. Research and compare competitive properties as part of market awareness. Inspect buildings and grounds for safety and cleanliness; alert maintenance to items that need repair. Assist with processing work order requests and ensure timely completion. Provide clerical support as needed (answering calls, filing, processing invoices) and assist with planning resident activities to support retention. Comply with all company policies, health and safety rules, and applicable laws. Performs other duties as assigned. Education and Experience High school diploma is required. Minimum of one year of previous sales experience is preferred. One year of previous residential leasing experience is preferred. Skills and Requirements Excellent customer service and interpersonal skills; ability to relate to others. Prior experience in Yardi Voyager or another equivalent system is preferred. Basic knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel). Strong interpersonal and communication skills; ability to handle confidential information. Ability to work independently and prioritize in a fast-paced environment with a sense of urgency. Ability to communicate technical concerns clearly. Proficiency in English (reading, writing, speaking). Ability to use standard office equipment. Strong organizational and time-management skills. Ability to handle difficult situations calmly. Valid driver’s license, clean driving record, and current auto insurance required. Comply with safety requirements. Required to complete and pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment. Compliance Must comply with all applicable policies, health and safety rules and regulations, as well as local, state, and federal laws. #J-18808-Ljbffr Avenue5