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Senior SaaS Support Engineer: Escalations & Resolution

$75k - $90k

RTA: The Fleet Success Company

RTA: The Fleet Success Company in Glendale, Arizona, is seeking a Senior Application Support Engineer to manage escalated customer issues in a Tier 2 capacity. This role is essential for troubleshooting a SaaS fleet-management platform and working closely with Product and Engineering teams. The ideal candidate will have over 4 years of experience in SaaS application support, strong SQL skills, and clear communication abilities. The full-time position offers a competitive compensation package between $75k and $90k depending on experience. #J-18808-Ljbffr RTA: The Fleet Success Company

Vacancy posted 9 hours ago
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