Senior SaaS Support Engineer: Escalations & Resolution
$75k - $90kRTA: The Fleet Success Company
RTA: The Fleet Success Company in Glendale, Arizona, is seeking a Senior Application Support Engineer to manage escalated customer issues in a Tier 2 capacity. This role is essential for troubleshooting a SaaS fleet-management platform and working closely with Product and Engineering teams. The ideal candidate will have over 4 years of experience in SaaS application support, strong SQL skills, and clear communication abilities. The full-time position offers a competitive compensation package between $75k and $90k depending on experience. #J-18808-Ljbffr RTA: The Fleet Success Company
$106.61k - $284.28k
.... Manager, Frontline Support Engineering to lead our organization... ...Digital team. The Senior Manager is responsible... ..., rapid issue resolution, and continuous service... ...interactions. Act as an escalation point for critical or... ...finance, enterprise SaaS, or highly regulated...SeniorHourly payFull timeTemporary workWork experience placementLocal area$102k - $127k
...Senior IT Support Engineer, Site Lead Phoenix, Arizona Apply Who We Are... ...and resolve complex issues, escalating to global teams as needed.... ...reduce ticket volume, improve resolution time, and elevate the... ...familiarity with cloud-first SaaS environments: Okta, Google...SeniorCasual workWork at officeLocal areaRemote work$75k - $90k
...Technical Support Specialist Do you get a weird... ...responsible for handling escalated support cases, serving... ...across SaaS and on-prem environments... ...AI/LLM tooling (prompt engineering, API integrations, and... ...sees them through to resolution Key Results Areas...SeniorWork at officeFlexible hoursDay shift$75k - $90k
...reading. RTA is looking for a Senior Application Support Engineer . This is a customer-facing... ...support role for our SaaS fleet management platform. You will own escalated customer issues, investigate... ...from investigation through resolution, without simply tossing hard...SeniorFull timeWork at officeFree visaFlexible hoursDay shift$75k - $90k
Senior Application Support Engineer We are looking for a senior application support engineer... ..., Tier 2, and can own escalated customer issues, investigate... .... This role supports a SaaS fleet‑management platform... ...from investigation through resolution. Troubleshoot complex SaaS...SeniorFull timeFree visa$70k - $110k
...Field Service Engineer At PDF Solutions, we are at the forefront... ...Engineer to provide client support for PDF's advanced ebeam... ...engineers and participate in escalation conference calls. Verify... ...Escalate issues for prompt resolution. Respond to emergency calls...SeniorLocal areaWorldwideRelocation$84.2k - $125.8k
...Senior Technical Support Engineer, (Pacific Time Zone) Job Category: Client Support Location: US - Arizona - Remote Meet Our Team: We... ...Engineering, Product, and Professional Services teams to escalate issues, share findings, and contribute to continuous improvement...SeniorCasual workRemote workWorldwideFlexible hours$75k - $90k
Ron Turley Associates LLC is seeking a Technical Support Specialist based in Glendale, Arizona. The role involves managing escalated support cases and providing technical guidance to customers. Candidates should be adept at solving complex technical issues, familiar with...SeniorFlexible hours- ...Job Description Senior IT & Executive Support Specialist (Contract-to-Hire) Location: Greater... ...service requests from intake through resolution Manage multiple competing priorities... ...judgment , including appropriate escalation and decision-making under pressure...SeniorFull timeContract workWork experience placementWork at office
- Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary: As a Premium Support Engineer, you will be the primary technical... ...product roadmap to solve unique air-gapped or hybrid-SaaS challenges. Post-Live Operations & Resilience Manage...SeniorRemote jobLocal area
$100k
...About the job Senior Cloud Support Engineer (Tier 3) An exciting opportunity for a Senior Cloud Support Engineer - Tier 3, has just opened... ...towards resolving issues that tiers of support have escalated. As a Senior Cloud Support Engineer you will be an excellent...SeniorRemote workShift work- ...working with a healthcare technology organization seeking a Senior Application Support Engineer to support and maintain critical production systems... ...layers. Key Responsibilities Act as the senior escalation point for complex production incidents Investigate and...SeniorPermanent employmentWork from home
$146k
...outsourced operations for our Global Escalations organization. In this role,... .... While this is a Senior Vendor manager position, the... ...precision, financial accuracy, and resolution speed. Execute with Excellence... ...operations that require the support of GSO and CX teams. Drive...SeniorFull timeWork experience placement- Abacode is seeking an experienced IT Support Specialist in Phoenix, Arizona, to provide end-user support, troubleshoot, and resolve a variety of technical issues. Candidates must have more than 5 years of experience supporting PC desktop applications and hardware in corporate...SeniorRemote job
- ...Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines... ...Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next...SeniorLocal areaRemote workFlexible hoursNight shiftWeekend work
- ...What You'll Do Provide advanced troubleshooting and support for Windows workstations, laptops, and peripherals Act as a technical escalation point for complex desktop and endpoint issues Manage workstation imaging, configuration, and lifecycle management...SeniorCasual workWork at office
- ...Services. Our corporate culture, engineering talent, customer-centric... ...server error messages for escalation, and new computer technology... ...one-on-one end-user problem resolution for client (PC) software and... ...Deliver technical customer support professionally; identify, troubleshoot...Local areaRemote workMonday to FridayWeekday work
- A leading technology firm is seeking a Senior Manager, Premium Support Engineer to be the primary technical authority for enterprise customers. In this remote position, you will manage critical technical inquiries and advocate for feature requests on complex projects....SeniorRemote job
$70k - $80k
...as needed, ensuring seamless support for the USA/EMEA market. -... ...success managers, and sales engineers via telephone, web, and other... ...stakeholders' expectations around resolutions and timelines. - Ensuring... ...in working in a Web, SaaS, and SDKs environment a plus!...Full timeRemote workWorldwideFlexible hoursShift workWeekend workWeekday work$34.39 - $44 per hour
...demonstrated history of supporting category-defining... ...Consulting, Digital Product Engineering, Digital Workplace... ...role owns root cause resolution and reduces dependency... ...Serve as the highest escalation point (L3) for complex... ...identity → network → SaaS) Debug issues at a...Permanent employmentTemporary workLocal areaRemote workWorldwide$72k - $90k
...are looking for a Customer Support Engineer to own customer-facing technical... ...complex, nonstandard, or escalated Lead customer... ...partial information; pull in senior support thoughtfully when warranted... ...technical role, preferably in B2B SaaS context (e.g., customer...Full timeRemote work- ...Network Engineer Opportunity Meter is scaling fast, and we're... ...network engineer who thinks support is maintenance mode, think again... ...and document product bugs, escalating them with clear reproduction... ...that shortens time-to-resolution for everyone. Who You Are...Remote work
- ...digital landscape. Job Title: MSP Support Engineer - L1 Position Overview: We are... ...~ Collaboration: Collaborate with senior team members to escalate complex issues and participate in knowledge... ...network concepts (LAN/WAN/VPN) and SaaS technologies. ~ Exposure to...Work at officeRemote work
$20.19 - $54.13 per hour
...Nashville, TN Description As a Support Engineer II, your role involves conducting investigations... ...documentation of notes, activities, resolutions, and knowledge articles throughout the... ..., and Project teams to resolve escalated issues ~ Hybrid work requirement...Hourly payTemporary workFlexible hoursShift work$84k - $161k
...Founding Support Engineer Why Nuclearn.ai Nuclearn.ai builds AI-powered... ...for technical issues escalated from our Customer Success team... ...grows. You will operate as a senior individual contributor with... ...: triage, tracking, and resolution workflows that scale Dramatically...Permanent employmentFull timeWork at officeRemote work$96k - $132k
...global leader in materials engineering solutions used to produce virtually... ...001 You'll benefit from a supportive work culture that encourages... ...repair activities through escalation closure. Responsible for... ...with focus on time to resolution and quality of work Attend...Full timeRemote workRelocation$21.97 - $42.88 per hour
...Job Description Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville... ...Collaborate cross-functionally to escalate and resolve complex or critical issues... ...Document all troubleshooting steps, resolutions, and knowledge articles throughout the...Hourly payTemporary workFlexible hoursWeekend work3 days per week- ...client satisfaction through task management and effective problem resolution. This position requires a strong customer service background... ...approach in a fast-paced environment. Join us to provide best-in-class service and support for our clients. #J-18808-Ljbffr CoxSenior
- Iron Mountain in Phoenix, Arizona is seeking a high-impact Senior Strategy Advisor to join the Strategic Deals team. This role involves... ...high-stakes client engagements, advising enterprise clients on SaaS solutions, and translating complex workflows into business value...SeniorFlexible hours
- Fullbay in Phoenix, AZ is looking for a Senior Financial Analyst to join their Finance team. This role involves supporting budgeting, forecasting, and business modeling while... ...will have 4+ years of FP&A experience in the SaaS industry, strong financial modeling skills,...Senior
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