Senior Technical Product Manager - Customer Portal/Mobile App

Role Description

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! This role will lead our customer portal experience for Mercury policyholders on both web and mobile platforms.

This role's main responsibility will be to manage the product roadmap for identified areas by defining and delivering the next generation of insurance services. Responsibilities for this role encompass:

• Managing the product roadmap
• Providing mentorship to junior product managers
• Nurturing vendor relationships
• Fostering cross-domain collaboration
• Ensuring product direction aligns with organizational objectives

Qualifications

• Bachelor's degree in business, computer science, engineering, or equivalent practical experience in product management
• 5+ years product management and/or product design
• 5+ years managing complex initiatives from initiation to completion using product management processes and best practices
• Experience in defining and implementing product metrics to track performance and success
• Experience handling all stages of product delivery
• Experience contributing to tech discussions and product strategy
• Experience managing technical products or online services
• Experience representing various customers and stakeholders during planning

Preferred:

• 5+ years Mobile/Web experience with UX flow definition
• Property and Casualty Insurance experience preferred

• Ability to build ground-up solutions where none exist
• Strong critical thinking skills
• Ability to work as a partner and peer to counterparts in engineering, program management, and quality assurance
• Ability to navigate through ambiguity and drive strategic direction
• Strong skills in managing relationships with stakeholders
• Comfort operating at different vertical levels in the organization
• Able to develop and present complex problems in a straightforward way
• Exceptional verbal, oral, and written communication skills

Requirements

• Create buy-in for the product vision and strategy with leadership and internal partners
• Shape and own the product tech roadmap with input from senior leadership and stakeholders
• Efficiently manage the product backlog by prioritizing and making trade-offs
• Drive decision making and product launches in partnership with cross-functional teams
• Regularly update stakeholders and customers on the roadmap and product status
• Utilize data, usability studies, research, and market analysis to inform product strategies
• Establish and track key metrics for product success
• Develop clear business requirements and user stories for product specifications and architecture
• Work efficiently with engineering team to deliver key product features and manage delivery risks

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions