Manager, Corporate Accounts Onboarding

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve. About The Opportunity Grubhub’s Corporate Accounts team empowers companies to master one of their most overlooked spend categories: food. We provide a centralized platform for everything from individual meals to large-scale catering, backed by reliable delivery and consolidated billing. As part of the Sales organization, the Onboarding team is responsible for driving rapid platform adoption and managing critical order triage for new accounts. As the Onboarding leader, you will be in a player / coach role. You will spend 50-75% of your time as a Player working directly with our highest value customers (10+ hours of customer calls / zooms per week). You will spend 25-50% of your time managing a small team and serving as the strategic architect of the client journey. We are building this function from the ground up and you will be responsible for designing journeys, metrics, processes and dashboards that create an effective onboarding flow. You will report directly to the Director of Sales and partner closely with Sales and Client Success leadership. The Impact You Will Make Strategic Velocity: Own the reduction of "Time to First Order." Develop and refine program-specific success metrics (e.g., 80% activation by Day 21). Team Leadership & Coaching: Manage a team of 2+ Onboarding Associates, providing performance coaching and career development. Cross-Functional Optimization: Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction. Upsell Integration: Design and implement strategies to embed expansion goals into the onboarding phase, turning the first order moment into a growth engine that provides more value to customers. Best Practice Governance: Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models. What You Bring to the Table 8+ years of professional experience in B2B tech Onboarding or Implementation roles Team Lead or People Leadership experience Experience building from 0 to 1 without a proven playbook Strong commercial acumen with the ability to recognize and unlock incremental client spend Passion for talking with customers to resolve their problems Passion to partner with Sales and cross-functional teams to optimize the client journey You don't wait for instructions; you are a self-starter who proactively researches best practices and creative solutions to shave hours off the onboarding timeline Comfort navigating high stress situations and experiencing de-escalating client complaints Strong organizational skills and attention to detail Requires technical competence and an aptitude for learning new systems Proficiency with Salesforce, Churnzero, and Pendo is a plus As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role. #J-18808-Ljbffr Grubhub