Patient Access Representative - Crossroads

Overview Monday-Friday 12pm-830pm. First two weeks: Monday-Friday 8am-4:30pm for training. Job Summary The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Essential Functions Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer. Screens registrations to ensure insurance pre‑certification and physician referral requirements are met. Instructs customers on requirements. Assists in identifying self‑pay patients and referring them to financial assistance when applicable. Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Qualifications Education Requirement: High School Diploma or equivalent (required). Associate's Degree preferred. Licensure Requirement: (not specified). Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Excellent customer service and organizational skills. Experience: One year of health care experience preferred. Physical Requirements Occasionally: Blood and/or Bodily Fluids; Driving motor vehicles (work required) – additional testing may be required. Lifting / Carrying: 0-10 lbs; 11-20 lbs. Loud Noises. Pushing / Pulling: 26-40 lbs; 41-60 lbs. Pushing / Pulling: 0-25 lbs. Reaching above shoulder; Squat/kneel frequently: Bend/twist. Patient Equipment continuously: Audible speech; Chemicals/Medications; Color vision; Communicable Diseases and/or Pathogens; Computer skills; Decision Making; Depth perception; Flexing/extending of neck; Hand use: grasping, gripping, turning; Hearing acuity; Interpreting Data; Peripheral vision; Problem solving; Repetitive hand/arm use; Seeing – Far/near; Sitting; Standing; Walking. Ability to multi‑task within a stressful environment. EEO Statement EOE M/F/Disability/Vet #J-18808-Ljbffr 10 Nationwide Children's Hospital