Customer Service Supervisor

Customer Service Supervisor

Location: Medley, FL
Schedule: Full-Time, Onsite
Employment Type: Temp-to-Perm
Compensation: $60,000 annualized during temporary period; $65,000 upon permanent conversion

We are seeking an experienced Customer Service Supervisor to lead a small customer service team within a fast-paced logistics and warehouse environment. This position will oversee daily customer service operations while working closely with warehouse, transportation, inventory, and billing teams.

Responsibilities

• Supervise, support, and provide daily direction to a team of Customer Service Representatives.
• Oversee customer accounts and ensure timely resolution of service issues.
• Coordinate 3PL activities involving containers, trucks, warehouse orders, and shipments.
• Monitor inventory activity and help ensure inventory records are accurate.
• Support import and export operations and related documentation.
• Handle documentation associated with bonded cargo and in-bond shipments.
• Assist with accounts receivable and billing processes.
• Coordinate closely with warehouse and operations teams to ensure orders are processed accurately and on time.
• Help identify and resolve inventory, shipment, billing, and customer discrepancies.

Qualifications

• Previous supervisory, management, or team leadership experience required.
• Strong inventory tracking and inventory control experience required.
• Previous 3PL/logistics experience required.
• Experience working with bonded cargo and related documentation .
• Knowledge of U.S. in-bond movements, including Type 61 (Immediate Transportation), Type 62 (Transportation & Exportation), and Type 63 (Immediate Exportation) .
• Import operations and export documentation experience.
• Experience with accounts receivable and/or billing.
• Strong organizational, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced warehouse and logistics environment.
• Spanish and English language skills preferred.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information


Jennifer Roldan