Senior Associate - Tech Ops Support - Digital Workplace

Senior Associate - Tech Ops Support - Digital Workplace

Phoenix, AZ, United States

Job Description

The world's best colleague digital experience. That's what we deliver. Everywhere. Every single day. American Express's global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity - and we're just getting started.?

Responsibilities

• Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality

• Investigates and resolves of critical incidents, problems and Knowledge module in systems and services, including root cause analysis

• Implements remedies and preventative measures to maintain and enhance system integrity and Knowledge Management

• Manages application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures

• Directs service support activities, including advanced access control, application installation, and retirement of outdated systems

• Monitors quality standards of documentation and reporting

• Collaborates with cross-functional teams to ensure adherence to quality standards during development and implementation phases

• Drives continuous service improvement by developing and maintaining best practices and knowledge repositories and ITSM

• Coordinates disaster recovery testing and leads post-implementation reviews to ensure system resilience

• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives and driving adoption of self-help and chatbot, AI initiatives related to Knowledge Management.

Qualifications

• Bachelor's degree in information systems, Computer Science, Information Technology, and/or comparable experience; advance degree preferred

• Knowledge of distributed multi-tiered systems, algorithms, and relational databases

• Knowledge of data structures and associated components to support complex system functionality

• Awareness of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions

• Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice

• Knowledge of Technical content management and awareness of GenAI tools.

• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights ( " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007483

• Job Category Technology

• Posting Date 05/27/2026, 04:22 PM

• Apply Before 06/05/2026, 05:00 AM

• Job Schedule Full time

• Job Shift Day

• Locations AMEX 18850 North 56th Street, Phoenix, AZ, 85054, US

• Salary Range $89250 - $150250 annually + bonus + benefits

• Career Area Technology

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