Account Manager

Senior Account Manager (Promotional Products Industry) This range is provided by Social Imprints. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $80,000.00/yr - $90,000.00/yr Additional compensation types Commission About the Company Startup of the Year – SF Magazine; Most Innovative Company Award – Fast Company; Bloomberg Business Week – Social Entrepreneur of the Year. Did you ever think you could change the world by working in the promotional products industry? Now you can do it by working with Social Imprints. Our social mission is to provide second chances for those who genuinely need one. Eighty percent of our staff comprises at-risk individuals, including formerly incarcerated people, recovering addicts, individuals on/off public assistance, and the undereducated/employed. Since opening our doors in 2008, Social Imprints has been the go-to provider in the Promotional Products industry for many of the nation’s top brands, including Dropbox, Oracle, Pinterest & Facebook. That’s because we are not only passionate about our swag, but we are also passionate about our community. If you need a second chance or want to work for a company that makes an actual imprint on its community, Social Imprints is the place for you! Hybrid/Remote Opportunity Hybrid Role – 3 days on-site, 2 days remote (MUST be located in the San Francisco Bay Area). Remote Role – if not located in the San Francisco Bay Area (NO EAST COAST APPLICANTS). Candidates who provide a cover letter will be reviewed first. Compensation Base Salary $80K - $90K (annual) - depending on experience Bonus $10K- $40K+ (annual) Total Compensation $90K-130K+, depending on performance Job Description Key Duties & Responsibilities Be the primary point of contact for the customers of our largest tech clients, such as Dropbox, Facebook, Oracle, and Microsoft. Project manage our customers’ larger orders, webstore projects, e-commerce sites, and special event swag. Develop and execute strategic customer plans to drive revenue growth for our largest customers. Proven track record of managing and growing an annual book of business or project volume of $1M or more. Experience managing corporate programs, online company stores, or strategic multi-year accounts, demonstrating a focus on long‑term, relationship‑based client growth rather than only transactional, one‑off orders. Demonstrated ability to present strategic product recommendations and creative decks to clients, effectively leading the creative process. Successfully managed multiple client projects simultaneously while working in a remote or hybrid operational environment. Proven experience collaborating effectively with cross‑functional teams, including Creative/Design, Production, and Warehouse/Logistics. Experience in mentoring, coaching, or supporting junior team members or admin in a collaborative work setting. About You (Required Skills & Experience) Must Have 3+ years of senior account management experience handling large corporate clients. 3+ years of experience working at a $10M+ promotional products company. Proven background in handling large promotional product projects, including Warehouse, Technology, and E‑commerce stores (i.e. Shopify platform) from large enterprise clients. Enjoy working in a fast‑paced start‑up environment. Ability to provide in-depth knowledge of products and services and resolve problems. Proven ability to manage multiple projects while paying attention to detail and quality. Excellent listening, negotiation, and presentation skills. Ability to adapt/respond to different types of personalities. Nice‑to‑Have Working knowledge of Adobe Illustrator and Photoshop. Working knowledge of NetSuite CRM and Warehouse Management modules. Experience handling international orders and vendors. Experience in a mission‑driven or social enterprise environment. Social Imprints is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Qualified applicants who are formerly incarcerated, recovering addicts, long‑term unemployed, veterans, underrepresented minorities, and underemployed (Based on education and experience) are strongly encouraged to apply. Job Type Full‑time Benefits 401(k) 401(k) matching Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance Supplemental Pay Commission opportunities Candidates with a criminal record are encouraged to apply. Work Location Hybrid or Remote #J-18808-Ljbffr