Retail Supervisor

Retail Supervisor

Goodwill Retail Services, one of the fastest growing retailers in the area, is seeking energetic individuals who have a desire to grow with us. Join us today to get started on your own Goodwill career path.

Ask about our new Employee Referral Program for more details on how to earn $250 or more per referral. We are looking for more amazing talent to grow our teams, just like you!

The Retail Supervisor contributes to the Goodwill mission by leading our retail stores and donation sites to achieve their overall goals. As a supervisor you will be responsible for opening/closing the store, managing register efficiency, achieving daily production goals, providing excellent customer service, and developing associates. Within our retail stores we want you to use your experience and skills to train, motivate, and lead our associates to create a customer centric store and donation environment. You will work together with your team to achieve sales and production goals that make your store successful.

Our Retail Supervisors must exhibit the following competencies:

• Customer Focus
• Directing & Motivating Others
• Drive for Results
• Action Oriented
• Timely Decision Making

Working at Goodwill is more than a job. You will be supporting our mission to provide training, employment, and supportive services for people with disabilities or disadvantages who seek greater independence.

Responsibility Level:

Implements strategies to achieve the goals for the organization and retail store operations. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

Principal Duties:

• Project and Change Management
• Problem Solving
• Technical Skill
• Community Engagement
• Maximize the value of all donated goods and maintain production and store environment standards
• Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise
• Support the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team. Oversee that there is adequate coverage at POS and in donations
• Assist with hiring process of associates; completing phone screens, interviews, new hire orientations and training as needed
• Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices
• Work with Store Management to conduct apprehensions following established loss prevention policies and procedures
• Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation
• Consistently communicate and implement policies and procedures, reporting concerns to leadership
• Plan and organize work assignments to increase customer service and protect assets
• Responsible for completing other duties/responsibilities as assigned

Requirements:

• Two years of supervisory experience preferred
• Able to complete and retain forklift certification, if required at site
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs
• Must have working phone that allows for communication accessibility

Core Cultural Competencies:

• Customer Focus
• Values Differences
• Communicates Effectively
• Situational Adaptability
• Drives Results
• Ensures Accountability

Physical/Sensory Demands:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Worker is subject to human blood, body fluids or tissue. Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Required to stand for long periods of time, Required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the range for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.