Event Guest Services Representative - Soundwaves
$16 per hourPart-time
Hard Rock Hotel & Casino Ottawa
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:
Job Description:
Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.
- Continually exceed guest expectations for service and satisfaction in all areas of the event experience.
- Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL.
- Greet guests and scan tickets and / or escorts guests to their proper assigned seats.
- Acknowledges all guest related issues and reports to Supervisor.
- Maintains a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures.
- Perform other duties as assigned.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
- Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Employee must stand during entire shift.
- Occasionally must walk on stairs.
QUALIFICATIONS:
- High school diploma or GED preferred
- 1 year of customer service experience
- Must be able to stand entire shift and walk up and down bleacher steps
- Work is primarily nights and weekends when shows are scheduled
BENEFITS INCLUDE :
- 401K with match
- Earned Sick Pay
- Holiday Pay
- Free Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
- Pay rate $16.00
Vacancy posted 5 days ago
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