Order Processing Specialist

JM Development Services is seeking a highly organized detail-oriented and proactive Order Processing Specialist to manage and oversee the end-to-end order processing workflow.

The successful candidate will be responsible for accurately processing customer orders monitoring order status coordinating with internal departments and ensuring orders are fulfilled efficiently and within established timelines. This role requires strong organizational skills excellent communication problem-solving abilities and a high level of accuracy.

The ideal candidate is someone who can work independently manage multiple priorities and thrive in a fast-paced environment while maintaining a strong commitment to customer satisfaction and operational efficiency.

Key Responsibilities

• Receive review verify and accurately enter customer orders into the companys order management system.
• Monitor and track orders throughout the entire processing and fulfillment lifecycle.
• Ensure all order details documentation pricing quantities and customer information are accurate and complete.
• Coordinate with relevant departments suppliers logistics teams and other stakeholders to ensure timely order fulfillment.
• Communicate proactively with customers regarding order confirmations processing updates delivery schedules and potential delays.
• Identify investigate and resolve order discrepancies processing errors and fulfillment issues.
• Follow up on pending delayed or incomplete orders to ensure timely resolution.
• Maintain organized and up-to-date order records reports and documentation.
• Ensure compliance with established company procedures and order processing standards.
• Identify opportunities to improve order processing workflows accuracy and operational efficiency.
• Provide professional and responsive customer service throughout the order lifecycle.
• Perform other administrative and operational duties as assigned.

Qualifications and Requirements

• Previous experience in order processing order management sales administration logistics coordination customer service or a related role is preferred.
• Strong attention to detail and a high degree of accuracy when handling orders and documentation.
• Proficiency in Microsoft Office particularly Excel Word and Outlook.
• Experience using order management systems (OMS) Enterprise Resource Planning (ERP) software or CRM platforms is an advantage.
• Excellent written and verbal communication skills.
• Strong organizational time-management and multitasking abilities.
• Good analytical and problem-solving skills with the ability to identify and resolve discrepancies.
• Ability to work independently while collaborating effectively with different departments.
• Ability to prioritize tasks and meet deadlines in a fast-paced work environment.
• Customer-focused mindset with a commitment to delivering excellent service.

Key Competencies

• Attention to Detail and Accuracy
• Order Management and Coordination
• Organizational and Time-Management Skills
• Communication and Interpersonal Skills
• Problem-Solving and Critical Thinking
• Customer Service Orientation
• Accountability and Reliability
• Adaptability and Flexibility
• Process Improvement Mindset

Performance Expectations

The Order Processing Specialist will be expected to:

• Maintain a high level of accuracy in order entry and processing.
• Ensure timely processing and follow-up of customer orders.
• Minimize order errors discrepancies and processing delays.
• Maintain clear and consistent communication with customers and internal stakeholders.
• Keep order records and documentation accurate and up to date.
• Contribute to smooth and efficient day-to-day operations.

Why Join JM Development Services

At JM Development Services we value accuracy accountability efficiency and excellent customer service. We are looking for individuals who take ownership of their responsibilities demonstrate initiative and contribute positively to our teams operational success.

If you are organized dependable detail-oriented and enjoy ensuring that processes run smoothly from start to finish we encourage you to apply.

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance